Odi.et.amo 0 Posted November 1, 2007 Hi to everybody, i apologize for this stupid question, bud I just have to ask... What exactly is a sprocketidea free coupon.Does it means that I am able to download some game free?because I can't find answer on sprocket page...really sorry for this dumb asking... Share this post Link to post Share on other sites
Rodrigo68 17 Posted December 12, 2007 yeh i need my refrance # because they sent it to a no longer active email and to get your cd key just make a sprocket account and log in twice and it should be there Share this post Link to post Share on other sites
Halochief89 0 Posted January 7, 2008 I have softwrap version but I cant find the CD KEY ughhh I might as well ask for a refund go to best buy and buy QG for myself Share this post Link to post Share on other sites
Placebo 28 Posted January 7, 2008 I have softwrap version but I cant find the CD KEY ughhh I might as well ask for a refund go to best buy and buy QG for myself Have you tried forwarding your purchase confirmation Email to their support system and explain this to them? I haven't bought any direct download software but if I did I'd burn the installer to a DVD and write the CD-Key onto the disk (plus saving it somewhere on the PC) common sense I think? Share this post Link to post Share on other sites
maruk 80 Posted January 8, 2008 To any customers experiencing difficulties activating Arma from Sprocket or finding CD key, I suggest to check easy to understand step by step guides on Sprocket: STEP-BY-STEP LOCATING YOUR CD KEY STEP-BY-STEP ARMA INSTALLATION INSTRUCTIONS STEP-BY-STEP SPROCKET GAME ACTIVATION Share this post Link to post Share on other sites
maruk 80 Posted January 8, 2008 I have softwrap version but I cant find the CD KEY ughhh I might as well ask for a refund go to best buy and buy QG for myself I am not sure I understand the problem as there is no CD key for Queen's Gambit - but you need Arma and that has its own CD key that has to be obtained separately. Share this post Link to post Share on other sites
Halochief89 0 Posted January 8, 2008 I mean the Activation Key sent 5 emails to support softwrap and nothing so far I really hope im patient or its Share this post Link to post Share on other sites
Placebo 28 Posted January 9, 2008 What dates were the 1st and 5th Emails sent? What Email address for softwrap are you Emailing? Feel free to Email me with your information and I'll try to hurry them up a bit (Placebo@bistudio.com), obviously I'm not affiliated with Softwrap but I'm happy to try to help, can't hurt at least Share this post Link to post Share on other sites
Halochief89 0 Posted January 9, 2008 What dates were the 1st and 5th Emails sent? What Email address for softwrap are you Emailing? Feel free to Email me with your information and I'll try to hurry them up a bit (Placebo@bistudio.com), obviously I'm not affiliated with Softwrap but I'm happy to try to help, can't hurt at least Ok sent you the email with the dates recorded the 6th was an annoying day. Share this post Link to post Share on other sites
Placebo 28 Posted January 10, 2008 I replied to the Email, I don't want to communicate via the forums as it's a poor way of retaining dialogue and history. Share this post Link to post Share on other sites
Halochief89 0 Posted January 10, 2008 Yeah your email got me a response but they thought CD-key not Activation so they asked for a screenshot and well I sent it now I got to wait heres my screenshot that so many others have as well The DOH! and #2 Doh Share this post Link to post Share on other sites
Placebo 28 Posted January 15, 2008 Just to confirm Halochief89 now has a working Queen's Gambit, took a bit longer than it should but his problems are resolved, if anyone else is having problems with Sprocket/Softwrap that don't appear to be resolved via the normal Sprocket support channels feel free to contact me and I'll stick my big feet in and try to help Share this post Link to post Share on other sites
killagee 0 Posted February 3, 2008 OK I give up! I have been searching around here and other places to find a solution but I cant find any specific help... Yes I have searched... Basically I cant open the ARMAGEENG file that I downloaded from sproket... And they dont seem at all interested in helping me When I run it, it just starts thinking, my HD starts blurring away, but nothing happens... for agaes. And the only way to stop it is to open the Task Manager and stop it there. I am running vista 32... I know this is not supported but other peeps here seem to be playing ARMA on vista! Any help appreciated! Cheers Chris Gee Share this post Link to post Share on other sites
acadiancrusader 0 Posted February 24, 2008 i live in canada. my paypal account is in US currency. i do have a sprocket account. but whenever i attempt to purchase the game, i get a web page stating, "This recipient is currently unable to receive money." does sprocket not have paypal? Share this post Link to post Share on other sites
lynx 13 Posted February 25, 2008 i live in canada. my paypal account is in US currency. i do have a sprocket account. but whenever i attempt to purchase the game, i get a web page stating, "This recipient is currently unable to receive money." does sprocket not have paypal? Hi, i am working for sprocket. Sprocket is using paypal, maybe there is problem on their side, we recently had some problems with using their services as well. Share this post Link to post Share on other sites
r3pent 0 Posted May 31, 2008 im trying to re-activate my downloaded(sprocket) copy of arma, but after i put the cd key in succesfully, it comes to the softwrap license bit, i try to reactivate and it says it doesnt recognise the code, i have got the emails from them with the codes on so they are correct, for the record i am re-installing arma on a new OS. Share this post Link to post Share on other sites
lynx 13 Posted July 4, 2008 Hello there, contact me at support@idea-games.com in this matter, this seems like ordinary problem and using faq's should help. Share this post Link to post Share on other sites
Birgrim 0 Posted August 2, 2008 I've been trying to download Armed Assault again. Unfortunately, because of a glitch in the system, there isn't a download link to Armed Assault in my account anymore. It appears to have been exchanged with a Queen's Gambit download link. I am now stuck with two download links for Queen's Gambit, in two different languages and no Armed Assault. I've tried contacting Sprocket quite a few times about this issue, even going as far as to forward the original Purchase reference email to them but so far, no success in getting my download link back. Help would be appreciated! Share this post Link to post Share on other sites
.kju 3241 Posted August 2, 2008 did you try support@idea-games.com or info@bistudio.com? Share this post Link to post Share on other sites
Birgrim 0 Posted August 2, 2008 did you try support@idea-games.com or info@bistudio.com? Tried support@idea-games.com 4 times so far. First two times when attempting to recover my ArmA CD-Key I got told that I had not bought Armed Assault. Third time I was again reminded that I apparently had never bought Armed Assault and asked where I had bought it from. Fourth time I was told they had no record of my purchase in their system and asked if I had the purchase reference number for my Armed Assault purchase(Nevermind the fact that it was included in my original support request ). Trying again tonight. Went a step further and included the whole Purchase Confirmation email I received back when I bought ArmA in my support request. Hopefully it works this time. Share this post Link to post Share on other sites
Vex 0 Posted August 8, 2008 I just downloaded ArmA:gold from sprocket after losing my 505 serial number in a house move. Downloaded fine, activated fine. launch... crash. updated to 1.14. launch... crash uninstall, registry cleaned. reinstalled, didnt ask me to re activate... launch... crash. @#^$%@(*^$ now what? edit: reinstalled it 4 times now it only ever asked me for my activation code the first time... useless. Share this post Link to post Share on other sites
simulacra 0 Posted September 25, 2008 Vex: what did your crash look like? I've been having problems myself with dtarting my sprocket bought version, no matter what I do the startup crashes because there's an error in an animation file... Share this post Link to post Share on other sites
Guest Posted October 3, 2008 Yep, lovely. Would be nice if sprocket put up a warning banner that said 'DO NOT USE PAYPAL'.. My Queens Gambit download is screwed because I have no activation code, hence now that the install setup has been closed because I could not get the code, it wont work again. All I have now is to sit and wait and hopefully their pathetic support gets me a code to install the bloody thing within the next 2 days.. Wow. What the heck kind of screwed up company is this? Its quite clear by the tons of posts that PayPal does not work with downloading games/expansion packs.. but whatever, they got my money, I guess thats all that matters. This is not Bis's fault, but its hard to believe they are relying on a company this corrupt to get their product out.. Share this post Link to post Share on other sites
Guest Posted October 4, 2008 Think im screwed. Support wont respond to my emails, my setup purchase wont work because it tells me that the product is already downloaded.. I was dumb enough to buy the thing again, and now im stuck with 40 bucks lost, and 2 queen gambits that I cant download. So much for ever using sprocket, ever. Share this post Link to post Share on other sites
Guest Posted October 4, 2008 Was able to figure out what went wrong and got the product installed. After having sent 3 emails to Sprocket, with nothing but an automated response for each, in the last 12 hours, I can say this company is horrible. I suspect I will never get a response from any of the messages I sent either, because I can see clearly what sort of company this is. Worse, I couldnt even find another site to download the english version, which means sprocket is relied on for the expansion.. Sorry for all the negativity, but this is the first time Ive ever made a purchase of a game expansion online, and I will never do it again. So hopefully any further expansions actually hit the shelves at Best buy Share this post Link to post Share on other sites
