No sound - USB Headset

[kovvalsky 13]

Hi all, i have a new headset:
 
- USB Headset Steelseries Siberia 150
 

My specs are:

- Windows 7 home x64

- ASRock G41M-S3 (http://www.asrock.com/mb/Intel/G41M-S3/index.es.asp?cat=Download&os=BIOS)
- USB mouse and keyboard

- TOSHIBA LCD COLOR TV (http://support.toshiba.com/support/family?fname=LCD%20TV)

- Nvidia Geforce Gtx 650 ti

Last drivers of:
- NVIDA
- Realtek

- DirectX
- BIOS

- USB Headset

 

I have no sound in the game. I think the problem is in the steam client.

I contacted the technical support of steam but they have not helped me at all.

 

Here is the conversation:

 

1 Message by you on Fri, Jun 17 2016 8:02

Hi, i have an usb headset. I Don't have sound when i try to play to any game inside steam client.
My specs are:
Windows 7 home x64.
Usb keyboard and mouse.
Usb printer.
Usb headset steelseries siberia.
Toshiba tv with speakers.
Nvidia Geforce Gtx 650 ti.

I make a lot of tests. i try to fix this for 1 week before contact you.
for example:

the most significant test is:
with usb headset on primary, in windows audio settings.
if i have a music playing, on vlc for example, and then play the game..
the audio devices go crazy.
every 2 sec's the audio devices jump one to other every time.

i try to fix this with drivers, bios configs, 3rd party soft, windows configs and a lot of things.

Can you help me?
sorry, my english is vry bad.

-------------------------------------------------------------------------------------------------------------------------------------------------

Next Step:

Please restart your computer and then follow these instructions to refresh your Steam files: https://support.steampowered.com/kb_article.php?ref=3134-TIAL-4638

2 Message by Support Tech Nicolas on Sat, Jun 18 2016 11:36

Hello Paxpas,

Thank you for contacting Steam Support.

Please follow the link below for information:

Title: Updating Drivers
Link: http://support.steampowered.com/kb_article.php?ref=6416-EYDH-0477

---------------------------------------------------------------------------------------------------------------------------------------------------

3 Message by you on Mon, Jun 20 2016 11:07

Hello, I am sorry to inform you that the solutions proposed do not work.

I tried installing the latest drivers for the entire system, both the motherboard and the USB headset.
I tried to change settings in the BIOS, no luck.
I tried to change the device settings, disabling to all units except the USB audio helmets, no luck.

As I said in my first post, the most significant is that:
With all active audio devices. And the USB headset as primary.

Run ARMA 3.
Get access to steam (in the game, Alt + Shift).
I go to music menu.
Play a arma3 song.

and what happens is the following:
the song is heard 2 seconds aprox via USB headset, then jumps to the monitor speakers (I have a TV monitor via HDMI with speakers, LCD COLOR TV TOSHIBA), again jump to the USB headset, and so on to infinity.

The only way to stop the loop is closing Steam, which makes me think that the problem comes from there.

Things I've tried:

Title: Updating Drivers
Link: http://support.steampowered.com/kb_article.php?ref=6416-EYDH-0477

Title: Sounds do not play or play on only one speaker
https://support.steampowered.com/kb_article.php?ref=2918-QGHC-3562

Title: Please restart your computer and then follow these instructions to refresh your Steam files:
https://support.steampowered.com/kb_article.php?ref=3134-TIAL-4638

need help please
Thank you

------------------------------------------------------------------------------------------------------------------------------------------------------

4 Message by you on Mon, Jun 20 2016 11:33

ahh, sorry. My memory mistake, ARMA3 steam shortcut is SHIFT+TAB, no ALT + SHIFT.

The rest of post is ok, the problem persists.

-------------------------------------------------------------------------------------------------------------------------------------------------------

5 Message by Support Tech Nicolas on Tue, Jun 21 2016 14:55

Hello,

The Arma 3 official support team will have the best solutions for technical issues related to their title.

Please follow the link below to this game’s support page on our help site and log in to your Steam account:

Arma 3
https://help.steampowered.com/#HelpWithGame/?appid=107410

If you’re not seeing the specific problem on this page, select “Gameplay or technical issue.†From there, look below the “Official Support†heading for a link to the game’s customer support website, contact email address, or support phone number.


To see if other users have posted a solution to your problem, follow the link below and search for the game by title:

http://steamcommunity.com/discussions/#games

--------------------------------------------------------------------------------------------------------------------------------------------------------------------

6 Message by you on Thu, Jun 23 2016 4:39

thanks Nicolas, but the problem occurs in all games that i have within the steam client.

I have other games that are not part of your platform and works well with the USB Headset.

I will try to do what you say, but I think I will not solve anything, because, as I mentioned before, the problem is on the steam client, not of a particular game.

Anyway, thank you very much for your attention

 

 

 

Do any of you have had the same problem?

 

Can you help me?

 

Thank you very much.

 

[ozzbik 71]

Did you try using a different USB port? Could be it doesn't make full contact in the slot.

From what i see on the "NET" you're not the only one with these problems.

[kovvalsky 13]

thank you ozzbik for your reply.

 

I have tried every USB port.

I took almost 2 weeks searching, reading, testing. I searched long before post here. This is my last bullet. :)

Thank you again

[kovvalsky 13]

USB headset function properly except within the Steam games platform, the other works.

[ozzbik 71]

You set the USB audio device to default device for both headset and mic as I understand.

 

Not sure if you tried this already, but could you try the following:

Change the setting the of the exclusive modes to on/off (the tab in the audio device properties)?

Lowering the audio quality (in the same tab)?

Disable VON in Steam

 

Check the Windows System eventlog for errors with drivers

Could you run DXdiag and post the results of the Sound tab (with the information on you usb audiodevice)?

[kovvalsky 13]

Thanks again,

 

Change the setting the of the exclusive modes to on/off (the tab in the audio device properties)?

Yes, tested. No luck

 

Lowering the audio quality (in the same tab)?

tested with no luck

 

Disable VON in Steam

How to disable VON?

I set the Receive Volume all the way down, and i enable push to talk but do not set a key.

 

Check the Windows System eventlog for errors with drivers

Checked, no audio device errors

 

Could you run DXdiag and post the results of the Sound tab (with the information on you usb audiodevice)?

------------------
System Information
------------------
Time of this report: 6/23/2016, 20:40:25
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr.160408-2045)
Language: Spanish (Regional Setting: Spanish)
System Manufacturer: To Be Filled By O.E.M.
System Model: To Be Filled By O.E.M.
BIOS: Default System BIOS
Processor: Intel® Core2 Quad CPU Q8200 @ 2.33GHz (4 CPUs), ~2.3GHz
Memory: 8192MB RAM
Available OS Memory: 8192MB RAM
Page File: 2509MB used, 13871MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: NVIDIA GeForce GTX 650 Ti
Manufacturer: NVIDIA
Chip type: GeForce GTX 650 Ti
DAC type: Integrated RAMDAC
Display Memory: 4043 MB
Dedicated Memory: 971 MB
Shared Memory: 3072 MB
Current Mode: 1366 x 768 (32 bit) (60Hz)
Monitor Name: Monitor PnP genérico
Monitor Model: TOSHIBA-TV
Monitor Id: TSB0108
Output Type: DVI
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 10.18.0013.6175 (English)
Driver Version: 10.18.13.6175
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 1/23/2016 05:42:25, 16995064 bytes
WHQL Logo'd: Yes

-------------
Sound Devices
-------------
Description: Auriculares (4- SteelSeries Siberia 150)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: USB\VID_1038&PID_1228&REV_0012&MI_00
Manufacturer ID: 65535
Product ID: 65535
Type: WDM
Driver Name: USBAUDIO.sys
Driver Version: 6.01.7601.18208 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 7/12/2013 12:40:58, 109824 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX 2.0 Listen/Src: No, No
I3DL2 Listen/Src: No, No
Sensaura ZoomFX: No

Description: Altavoces (Realtek High Definition Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0662&SUBSYS_18493662&REV_1001
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.7541 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 6/18/2015 18:45:16, 4496600 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX 2.0 Listen/Src: No, No
I3DL2 Listen/Src: No, No
Sensaura ZoomFX: No

---------------------
Sound Capture Devices
---------------------
Description: Micrófono (4- SteelSeries Siberia 150)
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: USBAUDIO.sys
Driver Version: 6.01.7601.18208 (English)
Driver Attributes: Final Retail
Date and Size: 7/12/2013 12:40:58, 109824 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF

-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Teclado
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Microsoft Hardware USB Mouse
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x045E, 0x0745
FF Driver: n/a

Device Name: Micr
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x045E, 0x0745
FF Driver: n/a

Device Name: Micr
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x045E, 0x0745
FF Driver: n/a

Device Name: Micr
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x045E, 0x0745
FF Driver: n/a

Device Name: Micr
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x045E, 0x0745
FF Driver: n/a

Device Name: G500
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC068
FF Driver: n/a

Device Name: G500
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC068
FF Driver: n/a

Device Name: G500
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC068
FF Driver: n/a

Device Name: USB Keyboard
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x04D9, 0xA09C
FF Driver: n/a

Device Name: USB Keyboard
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x04D9, 0xA09C
FF Driver: n/a

Device Name: USB Keyboard
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x04D9, 0xA09C
FF Driver: n/a

Device Name: USB Keyboard
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x04D9, 0xA09C
FF Driver: n/a

Device Name: USB Keyboard
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x04D9, 0xA09C
FF Driver: n/a

Device Name: SteelSeries Siberia 150
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1038, 0x1228
FF Driver: n/a

Poll w/ Interrupt: No

-----------
USB Devices
-----------
+ Concentrador raíz USB
| Vendor/Product ID: 0x8086, 0x27CB
| Matching Device ID: usb\root_hub
| Service: usbhub
| Driver: usbhub.sys, 11/27/2013 03:41:37, 343040 bytes
| Driver: usbd.sys, 11/27/2013 03:41:03, 7808 bytes


WDM Streaming Tee/Splitter Devices:
Convertidor de derivador/consumidor a consumidor,0x00200000,1,1,ksproxy.ax,6.01.7601.19091

Video Compressors:
WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7601.19091
WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7601.19091
MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7601.19091
DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514
MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.19091

Audio Compressors:
WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7601.19091
WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7601.19091
IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.19091
PCM,0x00200000,1,1,quartz.dll,6.06.7601.19091
Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.19091
GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.19091
Ley A CCITT,0x00200000,1,1,quartz.dll,6.06.7601.19091
Ley u de CCITT,0x00200000,1,1,quartz.dll,6.06.7601.19091
MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.19091

Audio Capture Sources:
Micrófono (4- SteelSeries Siber,0x00200000,0,0,qcap.dll,6.06.7601.17514

PBDA CP Filters:
PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.19135
PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.19135
PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.19135

Midi Renderers:
Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.19091
Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.19091

WDM Streaming Capture Devices:
Realtek HD Audio Front Mic input,0x00200000,1,1,ksproxy.ax,6.01.7601.19091
Realtek HD Audio Line input,0x00200000,1,1,ksproxy.ax,6.01.7601.19091
Realtek HD Audio Mic input,0x00200000,1,1,ksproxy.ax,6.01.7601.19091
Realtek HD Audio Stereo input,0x00200000,1,1,ksproxy.ax,6.01.7601.19091
SteelSeries Siberia 150,0x00200000,2,2,ksproxy.ax,6.01.7601.19091

WDM Streaming Rendering Devices:
Realtek HDA Primary output,0x00200000,1,1,ksproxy.ax,6.01.7601.19091
Realtek HD Audio 2nd output,0x00200000,1,1,ksproxy.ax,6.01.7601.19091
SteelSeries Siberia 150,0x00200000,2,2,ksproxy.ax,6.01.7601.19091

Audio Renderers:
Auriculares (4- SteelSeries Sib,0x00200000,1,0,quartz.dll,6.06.7601.19091
Altavoces (Realtek High Definit,0x00200000,1,0,quartz.dll,6.06.7601.19091
Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.19091
Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.19091
DirectSound: Altavoces (Realtek High Definition Audio),0x00200000,1,0,quartz.dll,6.06.7601.19091
DirectSound: Auriculares (4- SteelSeries Siberia 150),0x00200000,1,0,quartz.dll,6.06.7601.19091

 

[ozzbik 71]

Mmmm..

When you start Arma3, is your device still the default (alt-tab to check)?

Could you check the device manager if there are devices with problems (and perhaps try to update the driver through there, instead of just installing the driver by .exe, with the manufacturers driver, if not done already)?

[lex__1 422]

You use a USB extension cable?

[HeroesandvillainsOS 1504]

Long shot but...

When I plug in my usb adaptor for my headset AFTER launching the game I never have any sound. My usb needs to be plugged in before I click play within steam for the sound to work in game.

I'm sure you have it plugged in all the time but I figured I'd share that just incase.

[Retch 15]

You said it switches over to your Speakers of your TV-Screen and back, have you tried to disconnect that device?

Is it only for the Steam Overlay or also ArmA 3 In-Game sound?

First you said it's on the game but your example was with a Song in th overlay, please clarify that.

 

Thank you

Retch

[kovvalsky 13]

Mmmm..

When you start Arma3, is your device still the default (alt-tab to check)?

Could you check the device manager if there are devices with problems (and perhaps try to update the driver through there, instead of just installing the driver by .exe, with the manufacturers driver, if not done already)?

Yes, the device still the default.

I have latests drivers for all, the only thing is, like i said before:

when i have music or something playing in the background (before launch steam and arma)and play the game, the devices go crazy:

The headsets connects and disconnects every 2 secs(on win device manager). So i heard ONLY the background music (never ARMA3) via TV speakers and then change to Headsets, again TV speakers --> headset --> loop to infinity. When i close arma and steam, the device loop stops and all the devices works perfectly.

 

 

You use a USB extension cable?

No, direct to the PC, on USB 2.0 (i tested all USB ports with no luck)

 

 

Long shot but...

When I plug in my usb adaptor for my headset AFTER launching the game I never have any sound. My usb needs to be plugged in before I click play within steam for the sound to work in game.

I'm sure you have it plugged in all the time but I figured I'd share that just incase.

 

.Thanks for you shot, i don have usb adaptor, the cable is pure USB, and yes, i make the same. I tested start steam on win start (no luck) and the opposite, start steam manually (no luck)

 

You said it switches over to your Speakers of your TV-Screen and back, have you tried to disconnect that device?

Is it only for the Steam Overlay or also ArmA 3 In-Game sound?

First you said it's on the game but your example was with a Song in th overlay, please clarify that.

 

Thank you

Retch

Yes, i tried disconnect all possible devices (Nvidia audio device inclusive, to disconnect TV speakers) with no luck, allways the same..

Steam overlay works fine: inside Arma3, i go to steam menu (SHIFT+TAB), and play a Arma3 song.. i heard the song but the devices go crazy.

 

thank you very much for the support guys. Let's see if I can fix it soon

[lex__1 422]

What occurs in a device manager when the sound runs from the earphone to the TV? All devices keep the position, or something disappears and appears?

[kovvalsky 13]

You right, USB headset disappear and appear constantly.

 

Only when I close the Steam client, the USB headset device works correctly, and no longer disappear.

 

 

Any ideas? I wish you could give me good news ^_^

[lex__1 422]

There is power supply problem.
The device vanishes when device power supply vanishes.
Or decrease in size of power supply.

To check the line of the power unit - 5volt

Can be a problem on the PC case, on the USB 2.0  Or USB 3.0 socket.
Sometimes there is a marriage of sockets on the PC case, disconnect these wires from the motherboard.
Check work without them.

Attentively examine the back panel on the motherboard.
Sometimes bad assembly of PC. Moustaches of the screen of the PC case of the back panel, can lay down in the USB socket.

[Horus 83]

You right, USB headset disappear and appear constantly.

Disable power saving on all USB hub and see if this fix your problem http://www.fixedbyvonnie.com/2013/11/fix-usb-root-hub-power-management-issue-windows-7/

[lex__1 422]

Yesterday I reproduced your problem. Don't use the USB3.0 socket for earphones, only USB2.0.

[Witchwan 0]

I have the same headset, and read about it on this site. So I experiencing the exact same issue. I'm on Windows 7. Uninstalling and reinstalling the SteelSeries drivers doesn't help. Any idea?