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About Pierre_BISIM

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  1. Bohemia Interactive Simulation is a world leader in providing simulation technologies and integrated training solutions for military and civilian organizations around the globe. With origins in the gaming industry. We have successfully exploited game-based technology with stunning visuals and applied this to a range of breakthrough, military-specific simulation products. With clients in dozens of countries, and development studios in Australia, the Czech Republic, United States and United Kingdom, BISim maintains a truly global focus. In Support we are always entertaining resumes for any potential opening we may have in the future. If you are interested please send your english Resume at pierre.rinck@bisimulations.com Note that will require to work at the Prague office in Czech Republic. Job Title: Technical Support Specialist Position Description: Manage and provide client support and resolution to Military customers as well as members of the VBS3 community. Identify and advise in technical support areas ranging from operational issues in client configurations and remote diagnostics to custom scripting, modeling, and terrain creation. Maintain complete and accurate record of communications, transactions, system changes, client feedback and domestic supply inventory. Create and maintain frequent business reporting in various languages. Key Areas of Responsibility: Onsite and remote support and troubleshooting for tier level 1 and level 2 customer support technical issues Install, configure, and troubleshoot company software Provide account representative services, as requested Identify and correct or advise, on issues with software and hardware configurations Implement new departmental processes and procedures Test and package new software prior to release to customers Provide assistance and training to other members of support department, as requested Provide technical assistance to internal customers, as requested Create and review technical documentation for internal and external customers Work on special projects as requested Objectives: Maintain high levels of customer satisfaction Provide responses to all customer enquiries within the given SLA timescale Provide a positive experience for any customer interaction with the company Follow defined customer support procedures and policies Assist customers with various projects Skills: Excellent communication (oral and written), interpersonal, organizational, and presentation skills Able to work independently and efficiently to meet deadlines Able to promptly and professionally answer support related email, phone calls and other electronic communications Self-motivated, detail-oriented and organized Experience with hardware and software issues Knowledge of data analysis fundamentals Education & Experience Required: · Bachelor’s Degree in Computer Science or equivalent · Advanced knowledge of SQL, Excel and Google Sheets · Advanced ArmA/VBS scripting Recommended: · Advanced terrain creation · Advanced model creation · C++ programming experience · Ticketing System Administration experience · Experience in NetSuite and Jira · Experience in defense simulation industry or game development · Bilingual candidates prefered Additional Attributes: Computer Skills: · Operating System administration and troubleshooting · Networking fundamentals and troubleshooting · Hardware installation and troubleshooting · Software installation and troubleshooting Language Skills: · Proficient in English both spoken and written · Ability to read and analyze technical procedures · Ability to write reports, business correspondence, and procedure manuals · Ability to effectively present information and respond to questions from customers Reasoning Ability: · Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists · Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form Other: · Self motivated, requiring minimum supervision for completing tasks.