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Bossshawk

Game crashes costing weapons/loadout

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Hi there

A friend and i have noticed alot lately... with all the boots out of the hunt screen and getting kicked out to the game load screen.. when u come back in its like you were killed and you lose your weapon and loadout

 

i had a few weapons i did not have weapons for and lost my last ones due to this issue... very frustrating

Also have invested putting crowns into these matches and then get booted.....


Cant confirm if these are counting as deaths.. but they seem to be acting like.. which would essentially also be counting as missions thus affecting all your stats.....

 

If it was an occasional happening that would be one thing but this seems to be multiple times per day/night.... 

 

is it feasible if you get booted to have it so that you can rejoin your teammember if u are still showing on their team if the match hasnt started yet? Sucks for you but also your partner if they are stuck in a team match alone against all teams because one person got booted by your servers...

 

i run a decent broadband connection so not sure why i would be getting booted on my end and this has happened regularly with at least 2 others i play with

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Hello, thanks for bringing this up.

 

We're aware that this issue exists, and we've put in a feature that should save your load out when booted from the server... But it seems that it needs some tweaking 🙂 Will pass this info to the team for investigation.

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well i just lost  another purple miltiary grade weapon... and all the ammo...

 

im struggling to keep materials these days and with the cost of ammo its one thing to lose it normally but losing it cause the games crashing getting very frustrating especially when ive spent money on crowns because ive enjoyed the game so far..

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Posted (edited)

i am livid... i just spent an entire match filling my loadout  im running to the exit and im about 5 steps from it with over half health still and the game seizes and crashes... not only do i lose everything... i lost the 60 insurance crowns and the 90 booster crowns... i am getting soooooooooooooooo sick of this.... 3 times last night i lost military or special issue weapons due to loadout crashes at the start.....

ive invested 280$ in the last 2 weeks in the game thru crowns because i like the game and wanted to help it grow and this is really starting to piss me off... i would really like some to address this personally with me from the game

 

Note:  just so we are clear on where the issue is here... trying to log back in it keeps saying Login to cloud service failed, servers might be unavailable

 

 

Edited by Bossshawk
defining issue and error upon trying to relog

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I've had the same issue. Lost alot of money and good quality loot as I chose the gold ADR few bombs and traps and pay for increased loot and drop yet I load in or at the load screen kicks me or crashes. Who do you contact I've been ripped of alot of money! 

 

14 hours ago, Bossshawk said:

i am livid... i just spent an entire match filling my loadout  im running to the exit and im about 5 steps from it with over half health still and the game seizes and crashes... not only do i lose everything... i lost the 60 insurance crowns and the 90 booster crowns... i am getting soooooooooooooooo sick of this.... 3 times last night i lost military or special issue weapons due to loadout crashes at the start.....

ive invested 280$ in the last 2 weeks in the game thru crowns because i like the game and wanted to help it grow and this is really starting to piss me off... i would really like some to address this personally with me from the game

 

Note:  just so we are clear on where the issue is here... trying to log back in it keeps saying Login to cloud service failed, servers might be unavailable

 

 

 

On 3/11/2020 at 4:22 PM, fOrsythiaa said:

Hello, thanks for bringing this up.

 

We're aware that this issue exists, and we've put in a feature that should save your load out when booted from the server... But it seems that it needs some tweaking 🙂 Will pass this info to the team for investigation.

 

 

Not good enough. Should be a refund or some sort of initiative for those who put money to this game and are kicked or people who have lost gold loot. A few hundred dollars and no refund is ridiculous  

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WHEN ARE YOU DOING SOMETHING ABOUT THIS...LIKE COME ON HERE

 

i just lost another M21 that i just crafted myself... had to wait for the crafting and paid the materials for... first time using the gun i dont make it thru queue.. and lose my loadout including gun and ammo....

repeatedly today i have maintained my loadout and not lost it..

so why now when i have an M21 do i lose the loadout... its pissing me off..

 

**note** these "auto"responses by forshythia look like a bot response anytime anyone complains about an issue... how about some real contact from someone to help rectify this... otherwise very soon im moving on .. if the company wont stand behind and support its game why should we?

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19 hours ago, Bossshawk said:

WHEN ARE YOU DOING SOMETHING ABOUT THIS...LIKE COME ON HERE

 

i just lost another M21 that i just crafted myself... had to wait for the crafting and paid the materials for... first time using the gun i dont make it thru queue.. and lose my loadout including gun and ammo....

repeatedly today i have maintained my loadout and not lost it..

so why now when i have an M21 do i lose the loadout... its pissing me off..

 

**note** these "auto"responses by forshythia look like a bot response anytime anyone complains about an issue... how about some real contact from someone to help rectify this... otherwise very soon im moving on .. if the company wont stand behind and support its game why should we?


It's all about the money. In this most recent update they made daily challenges much less rewarding, reducing rewards from once military grade crates and 135 crowns down to white crates and 5 crowns respectively. 

They also made it so you can't choose maps anymore because some maps were too easy to get the crate/barred house in which was making them lose money so they removed player choice to protect their bottom line. 

Reimbursement is not something they have ever done, if they did they'd lose money. They're probably hoping you'll buy more gold because you lost so much. And crashing means you lose gold, chances are they'll make it worse rather then better purposely so you keep losing gold and buying more respectively.

Last update they nerfed crate loot, increased ammunition costs, nerfed XP and nerfed food crate drops. This update they nerfed food crate drops again, have beaten daily challenges into nothing and ruined being able to choose maps. Next update they'll probably make the game even harder for those who don't pay for it. It's just a matter of what they've done in the past and continue to do. 

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i dont really care about reimbursement money wise... but they can easily see what was lost on these crashes and could throw some proper replacement guns and ammo rather then just basically saying nothing and doing nothing thats not how you keep customers lol or inspire customers to keep paying

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Just to clarify, as stated in our changelogs, we removed the options of maps in order to lessen queue times, as well as to lessen the prevalence of pre-lobby teaming. We've also managed to fix some types of crashes, though these days, it seems xbox live has some issues which can cause some connectivity issues. We've also tweaked the challenges as there were complaints, however we are reading through all the new feedback regarding the tweaked challenges to see how else we can improve it.

 

The devs are aware of the issues at hand, and are trying to fix them. We understand that it can be frustrating that you lose your materials or loadouts, and though as I mentioned that there is a system implemented which should stop you from losing your loadout, the team is checking on it to improve it. Please be patient with us as recent events with the coronavirus has made everyone work from home - which can slow down some things. 

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