Official support information & Troubleshooting FAQ

[Placebo 29]

Most recent troubleshooting info can be found at BIS Wiki Troubleshooting FAQ

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Please note below the official support information for the particular versions of the game:

Sprocket Version (version from sprocketidea.com)

Idea Games Sprocket support Email.

Operating on czech working days (usually Mon-Fri), expect response time around 24 hours.

European Version (version from 505 Games)

Official 505 Games contact page

ArmA tech support phone numbers:

UK                0870 600 1698

IRELAND      1800 882433

FRANCE        080554 0282

BELGIUM      80080838

German Version (store bought or downloaded version from Metaboli)

Morphicon Support Page

Official German forum

Metaboli's support Email (use if you have any problems buying ArmA from Metaboli).

Czech Version (store bought or downloaded version from Sprocket)

Email ArmA@IDEA-Games.com

Czech support forums

At this moment in time, the BIS troubleshooting forum is not an official means of support, you're welcome to post your problems here and perhaps you can help each other out but for official support you should use the above information.

[shadow 6]

List of common issues and basic troubleshooting is available at Community Wiki Troubleshooting FAQ page

Problem:

Quote[/b] ]"This application has failed to start because d3dx9_30.dll was not found.  Re-installing the application may fix this problem."

Fix:

Download and reinstall DirectX here.

Problem:

Quote[/b] ]Multiplayer select screen is blank, can't select roles and/or can't vote for missions.

Fix: Applies to those using nVidia nForce LAN - don't use it. Use the other onboard card (if available) or a different networking card.

[shadow 6]

If you make a post seeking help with a troubleshooting issue you must post your system specs if you expect any kind of help. And please do not post a DirectX report, it's a mass of gobbledegook which is mostly meaningless.

You should include as a minimum something like:

CPU

Graphics card (make, model, driver version, onboard ram)

Sound card  (make, model and driver version)

RAM (how much you have)

ArmA version (which language, which patch)

DirectX version (all should be using 9.0c anyway)

So if I was going to make a troubleshooting post regarding my home PC I would post:

AMD XP 2800 CPU

Radeon 9800 XT 256mb with catalyst 6.9

Onboard Realtek AC97 soundcard with driver v A3.95

1GB Ram

ArmA 1.01 Czech

DirectX 9.0c