Codam13 0 Posted February 21 Hey Vigor team! I’ve emailed already and was told to come here and y’all would take a look and maybe help reimburse my lost XP, gear and coins. I own a Nintendo Switch console and have experienced “server issues” on all modes, but especially on Shootout and Elimination. We’ve completed matches and as soon as we exit the match after completion we get an on screen error that restarts the software and after re-logging on, our gains, XP, items, crates or whatever it has disappeared. We’ve done encounters, stacked with loot and leave safely, and once I return, it’s all gone. Same with shootout and elimination, lots of kills, get crates, food, etc. and upon returning the game crashes yet again and we lose our loot. This has happened a lot recently and it really sucks. 10 or more times already I’ve lost all my stuff, but what’s disappointing over all the lost crates, coins, loot, and a bunch of other stuff is the time I’ve spent on this and continuing to lose plenty of loot. Is there anything I can do to get my stuff back? And maybe even get this to stop crashing. Again, my parents checked the speed of the internet and it’s still running from 80-100mbps. Please help. Thanks again! Username: Codam Share this post Link to post Share on other sites
Codam13 0 Posted February 28 Customer support specifically sent me to this form to address this issue. I haven’t heard a single reply since I posted over a week ago. Is this normal? And why can’t someone help me? Share this post Link to post Share on other sites
Codam13 0 Posted March 29 What’s up with customer service? This issue has continued to happen with no resolve. Daily routine: Turn on Switch, Begin a match: Crash End of a match: Crash Open a crate: Crash This has happened countless times, I have video after video of this happening, clearing not fixed and still no peep from “Vigor Customer Support” even after more than a month. Can someone please help? Share this post Link to post Share on other sites
RoxieAtomic 7 Posted April 2 Hi @Codam13, thank you for getting in touch about this and we're sorry this is happening. If you could please share the videos with us, that would be a great help to our investigation. You can send these to us at vigor@bistudio.com. If you happen to know the exact date and time you took these videos, please include that info the the email, along with your Vigor ID and the time zone you're playing from 🙏 Your Vigor ID is the long string of letters, numbers and dashes that show in the bottom left of your screen when you open the Options menu from your Shelter 🏠🍅 Share this post Link to post Share on other sites
Codam13 0 Posted May 5 @RoxieAtomic 1. Contacted customer support 2. Took forever 3. They sent me to online forum 4. Posted there for a reply, that took more than a month 5. Online forum sent me to email 6. No reply for over a month now Can y’all please just help your customer? It would be nice to have someone help the customer out instead of being pitched to the next person. Share this post Link to post Share on other sites
RoxieAtomic 7 Posted May 6 Hi @Codam13, we have now responded to your email, we apologize for the delay. Thank you again for sending over the info we requested 🙂🍅 Share this post Link to post Share on other sites
