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Bohemia Interactive Simulations is hiring for our Australian office

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Bohemia Interactive Simulations is a world leader in providing simulation technologies and integrated training solutions for military and civilian organizations around the globe. With origins in the gaming industry. We have successfully exploited game-based technology with stunning visuals and applied this to a range of breakthrough, military-specific simulation products. With clients in dozens of countries, and development studios in Australia, the Czech Republic, United States and United Kingdom, Bohemia Interactive Simulations (BI Sim) maintains a truly global focus. Located in Williamtown, Australia we are looking for a professional and enthusiastic Technical Support Specialist to assist with customer support across Australian, New Zealand and the growing Asia Pacific markets.

Key Skills and Experience Required:

  • Able to effectively present information and respond to questions from customers.
  • Able to promptly answer support related email, phone calls and other electronic communications.
  • Excellent communication (oral and written), interpersonal, organisational, and presentation skills.
  • Experience or knowledge of Bohemia Interactive products such as VBS or ArmA.
  • Able to read and analyse technical procedures.
  • Able to write reports, business correspondence, and procedure manuals.
  • Able to work independently and efficiently to meet deadlines.
  • Experience with troubleshooting PC hardware and software issues.
  • Self-motivated, detail-oriented and organised.

Recommended skills and experience:

  • One year IT-related degree/diploma from university or TAFE. Preferably, software engineering, computer science or a bachelor of information technology.
  • Minimum of three to six months related experience or training in an IT, technical support or software development role.
  • Advanced knowledge of the ArmA/VBS products, including scripting, terrain creation and model creation.
  • Understanding of, and experience in one or more programming languages.

The job tasks include:

  • Provide professional services support and technical issue resolution to customers via on-site, email, phone and other electronic medium.
  • Prepare, setup and develop demos for customers, internally and for special events.
  • Identify and correct or advise, on issues with software and hardware configurations.
  • Administer and moderate company support forums.
  • Prepare, test and coordinate delivery of new software builds to customers.
  • Install, configure, and troubleshoot company software.
  • Make adjustments and upkeep for ticketing system software and other software managed by support department.
  • Provide assistance and training to other members of support department.
  • Provide technical assistance to internal customers.
  • Create and review technical documentation for external and internal customers.

If you offer:

  • An interest in computer gaming and willingness to learn new skills.
  • Attention to detail and accuracy.
  • Time management and organisational skills.
  • Willingness to obtain Australian Defence Force security clearance.
  • Willingness to travel both domestically and internationally.

We offer:

  • An opportunity to be part of a fast growing and exciting company that is at the cutting edge of gaming and simulation technology.
  • A friendly, positive and fun working environment.
  • A chance to be a part of an international team.

Please forward your resume to jobs.au@bisimulations.com, marked for the attention of Troy Mackaway.


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