Installation Problem With Take on Helicopter HIND!

[omchydro 10]

Well how can i put this, a couple of months ago, i purchased Take on Helicopters from steam, been playing it with no problems at all.

Yesterday i got Hind from http://takeonthegame.com/ (Offical website) and began to download with sprocket, no problems there....

When it downloads i proceed to install then it asked for email confermation and to input my cdkey, i input my email case sensitive, exactly as i registered.

and inputted my cd key (Even copy & paste)

but it still states this error:-

There was a problem Activating Take on Helicopters = Hinds:

Could not start activation process.

Ive check my internet connection, firewall settings and nothing.

I've even tried to google the issue and thats also come up a blank, ive email customer support and im awaiting an answer, but i was just wondering if anybody else has had this particular error and if there's a solution to it.

Paul

[Derbysieger 11]

I had the same error first - then I noticed I mistook a 5 for an S. Make sure that you fill in the correct activation key.

[.kju 3244]

You can copy and paste the code instead of typing. Did you try that yet?

[omchydro 10]

I had the same error first - then I noticed I mistook a 5 for an S. Make sure that you fill in the correct activation key.

hmm, well i copy and pasted the cd key, i will give it another shot

---------- Post added at 06:22 PM ---------- Previous post was at 06:21 PM ----------

You can copy and paste the code instead of typing. Did you try that yet?

Already tried that!

---------- Post added at 06:34 PM ---------- Previous post was at 06:22 PM ----------

hmm, well i copy and pasted the cd key, i will give it another shot

---------- Post added at 06:22 PM ---------- Previous post was at 06:21 PM ----------

Already tried that!

Ive gone back and retried it made sure there was no typos even uppercased and lowercased my email and nothing there is a _ in my email but i dont know if thats effecting it

[.kju 3244]

otherwise contact their staff via mail

[aggressorblue 2]

Did you ever get this resolved OP? I'm having the same issue.

-Firewall is COMPLETELY OFF

-set user email as exact caps as on my account, and tried several variations. My email contains no special characters or spaces.

-ToH is @ version 1.05 and I confirm it works (used the 1.01 to 1.05 version of the patch, not the 1.04 then the compatibly patch)

-run the install program as administrator (Win7-64 bit)

-SN is copy/pasted directly from my email

Also,just to be clear, when you say CD key, you mean serial number, correct?

I contacted support by email, figured I'd ask here too.

By the way, why the hell does the help link on the activation pop-up take me to the Impulse store...

Update: Support responded. Said I should "copy and paste" the code in. That really ticked me off. They burned a day's email turn around on a throw away answer.

The other thing that ticks me off, the error message is laughably generic:

Edited March 24, 2012 by aggressorblue

[aggressorblue 2]

So far tech support continues to give throwaways. Asking me to disable User account controls being the latest stall. I cut them off at the pass and also tried a safe mode re-install of of ToH (main program). Each response buys them another day, but I've had my fill. By the way, it's cute how the DRM to protect the title for BIS's sake (and their sake alone) requires me to lower all my firewalls and UAC. A nice touch guys.

It's time to give me what I paid for, or give me my money back.

Edit: This email came in today:

"I'm afraid new key won't help in this case. We have discovered that

there are rare situation when Hinds installer runs incorrect setup file

from Windows cache. We are working on a solution but I cannot give you

a definite ETA. So I will be issuing full refund. I apologize for not

being much of a help."

So that's cool. So much for "buying from the source to support the developer"

Edited March 28, 2012 by aggressorblue

[EricM 0]

I'm having exactly the same problem as we speak.

"There was a problem Activating Take on Helicopters = Hinds:

Could not start activation process."

Anybody found a way to fix this ?

NB : I desactivated my firewall, ran as administrator and carefully copy/pasted the serial from the confirmation mail... nothing.

On the other hand the Carrier Command beta activated without a hitch.

[aggressorblue 2]

As , mentioned in the email I posted above, it's a goof on BI/Imlulses part. The "fix" is to wait until when/if BI feels like fixing it.

[aggressorblue 2]

Just Bumping this thread to see if the issue has been fixed yet.

[DnA 5143]

Can you try deleting the extracted installer cache from the local temp folder (might be hidden), and running it again?

[near_blind_sniper 10]

Was a solution for this problem ever found?

I've purchased the Take on Helicopters Bundle from the BI Store and am getting the same issue when trying to install the Hinds DLC.

I've tried all the solutions mentioned in this threat (Run as admin, clear cache, copy S/N, disable firewall) to no avail.

[killa-conni 10]

I have the exact same problem. Shouldn't this be fixed a long time ago?

EDIT: Nevermind, it suddenly worked the third try.

[Boresight 1]

Hello everyone,

I'm a possible TOHelicopters & TOH Hinds buyer, but issues like installation problems don't inspire me much will.

Does anyone know if this issue it's solved already?

Thank you for your time.

Edited March 28, 2013 by Boresight
ortographic errror

[YellO 4]

I also stuck in activating Hinds for a month;

could not enter "-" in my serial number.

But last night I finally solved the problem.

Solution:

Moving TEMP folder back to default path.

At first, I edited both User and System Environment Variables,

(erroneously) used 2 bite character for folder name,

and put it into D drive all for protecting my SSD.

I don't specify which one or all was wrong,

anyway returning all values to default allowed me to

enter serial and clear activation procedure.

I hope this will help you all getting trouble in activation.