I think BIS should pay more attention to face details, realism, lighting effect, eyes, and even the expression they do while they speak, frown, etc… i recommend anyone and especially the developers at BIS to throw a look at "LA Noire" from Rockstar and see the level of details and realism the persons have in the game. Even when they talk, you can really tell what word they are pronouncing. In my opinion, BIS should really improve this area.