A word of warning before dealing with Sprocket

[Birgrim 0]

Hello, I just wanted to warn anyone considering dealing or having dealt with Sprocket and Softwrap in the past.

My situation is as follows: I had lost my Armed Assault CD-Key so I went ahead and logged onto the SprocketIdea website in order to recover it. Lo and behold, Armed Assault was no longer in the list of games I had bought and had instead been replaced with a second instance of Queens Gambit, effectively keeping me from either re-downloading or recovering my CD-Key.

I took it up with them, informing them of this fact and going as far as to include my original purchase reference email from Softwrap - they would not acknoledge any problem with my account.

I finally managed to find the actual SprocketIdea purchase confirmation email and gleefully sent it to them, hoping it would fix all my problems and yet, even with the email right in their face, they will not acknoledge a problem and still require more information, such as a Paypal receipt(which I no longer have) etc.

So just a little warning, if you were considering dealing with them, think twice about it. If you were a previous customer - you might want to back up your information, never know how widespread this problem might be.

Thanks!

[Binary 0]

Without really discussion Birgrim's post - i would actually like to say that I've had the exact opposite experience from Sprocket.

Last time I lost my cd key - i simply mailed Sprocket with basic information such as ~time of purchase, my name and my email - and i recieved a email back the day after with a copy of my purchase and the cd-key...

[wamingo 1]

I've only ever bought one game as a digital download; Defcon, by introversion.. and when you do, you get an account and when you log on to that the first thing you see is the keys you purchased.

If/why sprocket doesn't have this I don't know but I don't see any reason why not. I really don't. The whole live-support thing is silly in my opinion.

[W0lle 1050]

There is a Sprocket troubleshooting thread you can use.

Closing.