Please help with Metaboli problems

[MrWho 0]

I would like to file an official complaint about Metaboli, a distributor of your product.  I'm sure you have seen several complaints throughout these boards about their customer service.

I have send in several request for reactivation of the game.  When you update you have to reactivate each time.  If there is a problem with the install, it eats up one of your three installs as well. Hard drive crash=1, Re-installed game=2, Problems with english patch=3, updated to 1.05=4 and couldn't use. Now it has been 6 days since the release of 1.05, and I can not play the game.  

I posted an email containing the original email from Metaboli with every piece of information they needed.  Instead of emailing me the activation information they blow me off by asking what email address I used to purchase the software.  It was in the original email!  Now 6 days later and 6 days after the release of 1.05, I have still yet to play!

This company with limited access to customer service, and disappointing customer service with what they have, should not be allowed to distribute this outstanding game!

What am I to do now? 

       

[firefox1 12]

answer of the and-mails envoys to Metaboli requesting serial news for reactivate

Hi,

As requested we have sent you an email with your new serial number, which will give you three fresh attempts to activate the game. The limit on the number of activations is to prevent software piracy. We strongly suggest that you get your computer into proper running condition before installing and activating the game again.

Regards,

Ignacio R.

Metaboli - MorphiconDE Support

supportvente@metaboli.com

[memnoch 0]

I think experiences like this are a good enough reason not to buy downloadable copies of games. Unless of course it was via Steam. It's the only one I trust to any degree and have zero problems with it.