WulfsLayer-42 2 Posted November 21, 2020 (edited) I have purchased the gamepass ultimate specifically for the VIGOR armed outlander bundle. i had redeemed the code, but did not receive the 500 crowns, jacket or guns. i had redeemed the code november 15th. I have contacted xbox support and they could not resolve the issue, the case ID# is 1512980379. please help. Edited November 21, 2020 by WulfsLayer-42 CLAIRIFACATION Share this post Link to post Share on other sites
x Pooch 0 Posted November 23, 2020 Same here, looks like lots of people on here and reddit with the same issue Share this post Link to post Share on other sites
WulfsLayer-42 2 Posted November 23, 2020 How long can I expect to wait to get this issue resolved? I find it kind of odd that I had to join a forum just to post about a severe issue such as this. 1 Share this post Link to post Share on other sites
fOrsythiaa 69 Posted November 26, 2020 You didn't need to join the forum per se 🙂 however, please send an email with information on this issue to our support email: support@bohemia.net Share this post Link to post Share on other sites
Jason Bull 0 Posted December 2, 2020 fOrsythiaa - Actually we do. I am also here for the same issue but check this out, I emailed that very same email like you said, and got this generic response: Jason Voorhees <xrcrew@gmail.com> Fri, Nov 27, 4:28 AM (5 days ago) to support So will my account get credited with the bundle once it's fixed or what? I'm just wondering how I'll access it once it's fixed? Thanks, Jason On Fri, Nov 27, 2020 at 1:32 AM Dominik via RT <support@bistudio.com> wrote: Hello, developers are aware of this issue and they do their best to fix it ASAP. I am sorry for the inconvenience. Best regards, Dominik Bohemia Interactive -- And that is where all communications ceased and I am still waiting for just a simple answer or reply. I didn't ask for much but just a reasonable explanation as to how they were goin to approach crediting people. 😞 Share this post Link to post Share on other sites
x Pooch 0 Posted December 3, 2020 This is the response i got to the ticket, pretty sure its just copied and pasted: Dominik via RT <support@bistudio.com> Thu 26/11/2020 11:32 To: You Hello, developers are aware of this issue and they do their best to fix it ASAP. I am sorry for the inconvenience. Best regards, Dominik Bohemia Interactive Share this post Link to post Share on other sites
Jason Bull 0 Posted December 6, 2020 On 12/3/2020 at 10:22 AM, x Pooch said: This is the response i got to the ticket, pretty sure its just copied and pasted: Dominik via RT <support@bistudio.com> Thu 26/11/2020 11:32 To: You Hello, developers are aware of this issue and they do their best to fix it ASAP. I am sorry for the inconvenience. Best regards, Dominik Bohemia Interactive Exactly and they don't reply afterwards. I swear it's just a bot that answers to "trigger" keywords. Smh All I wanted to know was what I had to do when they did fix the issue as the perk will probably be gone by then. Share this post Link to post Share on other sites
fOrsythiaa 69 Posted December 6, 2020 Hi everyone, indeed, the team's aware of the issue and working on it 🙂 Contacting the support email helps us keep track of who's experienced the issue, so that we know how many are affected by this. The team's working very hard on patching this up and they will definitely get back to you once we're ready to deploy the fix 💪 Thank you very much for your patience on this. Share this post Link to post Share on other sites
JasonCourt78 0 Posted December 12, 2020 I did the same thing as all the rest of the people on here and i still can't get the bundle to work why do you put things out there when you know they won't work i think you guys just like scamming us Share this post Link to post Share on other sites
fOrsythiaa 69 Posted December 13, 2020 It's worked perfectly fine for a lot of people when we've initially brought out the perk with the Xbox Game Pass Ultimate - it seems that these issues have only surfaced relatively recently, which we are working hard to patch up 🙂 Share this post Link to post Share on other sites
QuietJoey 3 Posted January 5, 2021 Same issue. One of many bugs in this game that need fixing. Devs should at least produce a PR statement proving issues such as this are being worked on. Unacceptable for so many issues to take so long to be resolved. Devs have made a lot of excuses for issues and shunned player's comments in the forums which doesn't exactly build confidence with the player base. LISTEN to your players. 1 Share this post Link to post Share on other sites
R. Lane 0 Posted February 9, 2021 On 1/4/2021 at 10:23 PM, QuietJoey said: Same issue. One of many bugs in this game that need fixing. Devs should at least produce a PR statement proving issues such as this are being worked on. Unacceptable for so many issues to take so long to be resolved. Devs have made a lot of excuses for issues and shunned player's comments in the forums which doesn't exactly build confidence with the player base. LISTEN to your players. #THatPart Share this post Link to post Share on other sites
fOrsythiaa 69 Posted February 10, 2021 An update on this, we've actually released the fix for it already and there was a social media post about it 🙂 For example, here is the Facebook post from a couple of days making the announcement. Enjoy your game pass perks, Outlanders! 🎉 Share this post Link to post Share on other sites
