Game Updater doesn't load RC or Legacy Branch

[St. Jimmy 272]

So Game Updater throws this stuff if I try to get Legacy or RC branch downloaded. Main and Development branches that don't require password works fine. I've tried both main and dev branch of Arma 3 Tools. Yes I've applied the correct passwords in the password field, disabled AV just in case and tried multiple times. Some problem with the Steam currently because it times out for password check? I used this without a problem in two previous main branch update staging (1.52 and 1.54) so the problem shouldn't be in my end. Also I'm not the only one experiencing this issue currently: https://forums.bistudio.com/topic/183856-release-candidate-branch-discussion/?p=2978247

 

[10.2.2016 4:17:19] GameUpdater ready
[10.2.2016 4:17:19] Monitor started
[10.2.2016 4:17:19] Prepare update
[10.2.2016 4:17:19] Steam->username:='jimbothezamber'
[10.2.2016 4:17:19] Steam->userpass:={STRING}
[10.2.2016 4:17:19] Steam->guard:=''
[10.2.2016 4:17:19] Steam->game->installdir:='G:\Program Files (x86)\Steam Pelit\SteamApps\common\Arma 3 RC Branch'
[10.2.2016 4:17:19] Steam->game->appid:='107410'
[10.2.2016 4:17:19] Steam->game->branch:='RC'
[10.2.2016 4:17:19] Steam->game->accessCode:='Arma3Update156RC'
[10.2.2016 4:17:19] Steam->game->validate:='True'
[10.2.2016 4:17:19] Parameters validated
[10.2.2016 4:17:19] stdout ready
[10.2.2016 4:17:19] Delegate to the subsystem
[10.2.2016 4:17:19] New ProcessThread
[10.2.2016 4:17:19] ProcessThread.id is 6512
[10.2.2016 4:17:19] ProcessThread.state = Running
[10.2.2016 4:17:19] ProcessThread.priority = 10
[10.2.2016 4:17:19] Update started at 16:17
[10.2.2016 4:17:21] Game Updater (c) Bohemia Interactive
[10.2.2016 4:17:21] Steam Console Client (c) Valve Corporation
[10.2.2016 4:17:21] Loading Steam API...OK.
[10.2.2016 4:17:23] Logging in user 'jimbothezamber' to Steam Public...Logged in OK
[10.2.2016 4:17:23] Waiting for license info...OK
[10.2.2016 4:18:25] 0
[10.2.2016 4:18:25] End of task
[10.2.2016 4:21:35] ERROR! Timed out waiting for password check.

[Tom_48_97 523]

I have run some tests and I'm unable to reproduce the issue. In order to determine what the cause is, I'm going to need the following logs (stored into ...steamapps\common\Arma 3 Tools\GameUpdater\logs\)

• stderr.txt
• appinfo_log.txt
• content_log.txt

Because it might be Steam, another test could help. Can you check the "Beta" password and tell me if it works or not?

1. Go to your Steam Library
2. Right click on Arma 3, Properties
3. Navigate to the Betas tab
4. Enter the password Arma3Update156RC and click "Check code"
5. Finally, check the list of betas and see if "rc - Release Candidate Build" is available

(No need to click on it, its presence in the list is enough)

 

Ps: If you prefer, you can send me your logs via PM and tell here that you did so.

[St. Jimmy 272]

The Beta password works in Steam. I'll send the logs in 8h when I get home.

[St. Jimmy 272]

Here are the logs -link removed-

 

I now tried two times today with RC branch so there should be fresh logs. stderr seemed to be empty.

[thr0tt 12]

Here are the logs https://drive.google.com/file/d/0B4_5-cwVlPT3UDRxZjFBYkhuMzA/view?usp=sharing

 

I now tried two times today with RC branch so there should be fresh logs. stderr seemed to be empty.

Same message and issue. Dev works fine.

[Tom_48_97 523]

I think I seized the cause, your logs show that at least one Steam content server is refusing the access to the data. I'm going to need more information and from more people to confirm it. Therefore, if you know people in your situation, please, ask them to answer the following questions here:

1. Where do you live? (country / default download region displayed by the Steam client)
2. Where have you purchased the game? (Steam, online store, box)

Edit: thr0tt, could you please share your logs, so that I can validate my theory?

[St. Jimmy 272]

I live in Finland and my Steam download region is Finland.

I bought my Arma 3 and DLCs straight from the Steam and Apex from BIStore,

[thr0tt 12]

I'll get the logs when home however UK and purchased through UK Steam.

[thr0tt 12]

 

[2016-02-11 18:31:19] Loaded 0 apps from install folder "E:\SteamLibrary\steamapps\common\Arma 3 Tools\GameUpdater\steamapps\appmanifest_*.acf".

[2016-02-11 18:31:22] Loaded 1 apps from install folder "e:\steamlibrary\steamapps\arma 3 mods\steamapps\appmanifest_*.acf".

[2016-02-11 18:32:24] Scheduler update appID 107410: Priority First, legacy=no, restore="", timeSinceLastPlayed=415896, appDisableSecondsRemaining=0

[2016-02-11 18:32:24] AppID 107410 state changed : Update Required,Fully Installed,Update Running,Update Started,

[2016-02-11 18:32:24] AppID 107410 update changed : Running,

[2016-02-11 18:32:24] AppID 107410 update changed : Running,Reconfiguring,

[2016-02-11 18:32:24] Invalid manifest for depotID 249503, branch "development", skipping depot

[2016-02-11 18:32:25] AppID 107410 update changed : Running,

[2016-02-11 18:32:25] AppID 107410 update started : download 30090400/147306448, store 0/0, reuse 95156444/113903497, stage 137359670/417056826

[2016-02-11 18:32:25] AppID 107410 update changed : Running,Downloading,

[2016-02-11 18:32:25] AppID 107410 update changed : Running,Downloading,Staging,

[2016-02-11 18:32:25] Got 20 download sources via "/serverlist/4/20/" from 162.254.196.10:80

[2016-02-11 18:32:25] Created download interface of type 'CS' (1) to host valve404.cs.steampowered.com (valve404.cs.steampowered.com)

[2016-02-11 18:32:25] Created download interface of type 'CS' (1) to host valve150.cs.steampowered.com (valve150.cs.steampowered.com)

[2016-02-11 18:32:25] Created download interface of type 'CS' (1) to host valve405.cs.steampowered.com (valve405.cs.steampowered.com)

[2016-02-11 18:32:25] HTTP (CS,404) - valve404.cs.steampowered.com (valve404.cs.steampowered.com): OpenConnection - Success!

[2016-02-11 18:32:25] HTTP (CS,404) - valve404.cs.steampowered.com (valve404.cs.steampowered.com): AuthenticateDepotID (107411) - Success!

[2016-02-11 18:32:25] HTTP (CS,150) - valve150.cs.steampowered.com (valve150.cs.steampowered.com): OpenConnection - ERROR: HTTP response 503 (Service Unavailable)

[2016-02-11 18:32:25] HTTP (CS,150) - valve150.cs.steampowered.com (valve150.cs.steampowered.com): Closing connection

[2016-02-11 18:32:25] Created download interface of type 'CS' (1) to host valve302.cs.steampowered.com (valve302.cs.steampowered.com)

[2016-02-11 18:32:25] HTTP (CS,405) - valve405.cs.steampowered.com (valve405.cs.steampowered.com): OpenConnection - Success!

[2016-02-11 18:32:25] HTTP (CS,302) - valve302.cs.steampowered.com (valve302.cs.steampowered.com): OpenConnection - Success!

[2016-02-11 18:32:29] AppID 107410 update canceled : Shutdown (No connection)

[2016-02-11 18:32:29] AppID 107410 update changed : Running,Downloading,Staging,Stopping,

[2016-02-11 18:32:29] HTTP (CS,302) - valve302.cs.steampowered.com (valve302.cs.steampowered.com): Closing connection

[2016-02-11 18:32:29] HTTP (CS,405) - valve405.cs.steampowered.com (valve405.cs.steampowered.com): Closing connection

[2016-02-11 18:32:29] HTTP (CS,404) - valve404.cs.steampowered.com (valve404.cs.steampowered.com): Closing connection

[thr0tt 12]

Assert( Assertion Failed: m_nOutstandingWorkItems == 0 ):depotreconstruct.cpp:1029

[thr0tt 12]

 

 

[2016-02-11 18:31:22] RequestAppInfoUpdate: nNumAppIDs 1

[2016-02-11 18:31:23] RequestAppInfoUpdate: nNumAppIDs 1

[2016-02-11 18:31:23] ProductInfoChanges: change number 1752447->1752675, apps: 3/107, packages: 0/47

[2016-02-11 18:31:23] UpdatesJob: requesting 14 apps, 0 packages (meta data, 1024 prev attempts)

[2016-02-11 18:31:23] UpdatesJob: server changenumber out of sync (AppID 7, was 1682964, now: 1682963

[2016-02-11 18:31:23] UpdatesJob: server changenumber out of sync (AppID 107410, was 1752432, now: 1752431

[2016-02-11 18:31:23] UpdatesJob: requested 9 access tokens, 0 received, 9 denied

[2016-02-11 18:31:24] UpdatesJob: downloaded 1 apps via HTTP, 28 KB (7 KB compressed)

[2016-02-11 18:31:24] UpdatesJob: requesting 2 apps, 0 packages (full data, 1024 prev attempts)

[2016-02-11 18:31:24] UpdatesJob: finished OK, nAppsUpdated 3 (40 KB), nPackagesUpdated 0 (0 KB)

[2016-02-11 18:31:39] Starting async write E:\SteamLibrary\steamapps\common\Arma 3 Tools\GameUpdater/appcache/appinfo.vdf (1781231 bytes)

[joemac90 16]

I also have the same error.

 

Tom_48_97 ☠ I have PM'd my logs.

[Tom_48_97 523]

I've processed everything I received and yes, I've found a few issues (Steam related) however I didn't find any clear pattern, meaning each of you is probably experiencing a different issue. Perhaps a deletion of the Game Updater folder followed by a verification of the local data might help (it will purge Steam CMD and Game Updater caches and parameters) but without any guarantee.

[St. Jimmy 272]

I've processed everything I received and yes, I've found a few issues (Steam related) however I didn't find any clear pattern, meaning each of you is probably experiencing a different issue. Perhaps a deletion of the Game Updater folder followed by a verification of the local data might help (it will purge Steam CMD and Game Updater caches and parameters) but without any guarantee.

Didn't help :wacko: I also reinstalled the whole tools by deleting local files with Steam and remaining manually.

[St. Jimmy 272]

OK I now tried to enter a wrong Steam Guard key and now I got a new one in the email because the Game Updater started to say I've not been authenticated and Steam has now send an e-mail.

I now entered the Steam Guard code but it says now the same "your computer hasn't been authenticated, you got email for Steam Guard code bla bla bla..." so I couldn't download.

Now that I tried it many times Steam blocked me for a while because I've so many log in attempts in a short time...

 

I wonder if this is some Steam Guard code issue.

[Tom_48_97 523]

A long time that I had not given you an update. I have run more tests and it appears there is definitely no pattern in the above issues, therefore different problems, probably related to the Steam network itself. Question is: Are you still experiencing these issues?

 

OK I now tried to enter a wrong Steam Guard key and now I got a new one in the email because the Game Updater started to say I've not been authenticated and Steam has now send an e-mail.

I now entered the Steam Guard code but it says now the same "your computer hasn't been authenticated, you got email for Steam Guard code bla bla bla..." so I couldn't download.

Now that I tried it many times Steam blocked me for a while because I've so many log in attempts in a short time...

 

I wonder if this is some Steam Guard code issue.

I've updated Game Updater on the dev branch, can you give it a try? I re-introduced the debug mode which expands the logs. This might help gathering more data and identifying the issue.

[St. Jimmy 272]

A long time that I had not given you an update. I have run more tests and it appears there is definitely no pattern in the above issues, therefore different problems, probably related to the Steam network itself. Question is: Are you still experiencing these issues?

 

I've updated Game Updater on the dev branch, can you give it a try? I re-introduced the debug mode which expands the logs. This might help gathering more data and identifying the issue.

Yes still the same. I now reinstalled tools again (this time in the C drive) and tried the dev-branch version of it with no success. It's still the same as when I started this topic.

 

Here are the logs:

<link to logs>

Edited April 4, 2016 by Tom_48_97 ☠
removed link to logs

[Tom_48_97 523]

Can you run GU in debug mode and send me the logs? (GameUpdater.exe -debug)

[St. Jimmy 272]

Can you run GU in debug mode and send me the logs? (GameUpdater.exe -debug)

Ummm. I put the -debug on and now it downloads :wacko: I mean good but sounds bit weird.

I didn't restart my computer when I installed the tools again this time. Maybe after installing them and going in dev-branch and restarting the computer helped :huh: So the dev-branch tools might be good.

 

You still want the logs?

[Tom_48_97 523]

Were you using the main branch previously? Is it only working with a reinstall, no restart and then a debug run? I must admit I'm a bit surprised to read that it suddenly works, but in debug only.

[St. Jimmy 272]

Were you using the main branch previously? Is it only working with a reinstall, no restart and then a debug run? I must admit I'm a bit surprised to read that it suddenly works, but in debug only.

I wasn't using main branch today. I had dev-branch on from yesterday. Well now even the main branch one is working when I tested.

Interesting that today suddenly after 2 months of errors it starts to download RC and Legacy branches. I only configured some Mikero tools, P drive, Object and Terrain builders etc. after yesterday's testing.

[St. Jimmy 272]

OK I restarted my computer and the main branch doesn't work :D Before restart it actually threw the same error message but it still downloaded the files. Now it didn't. Need to test the dev-branch again and computer restart.

 

/////

I found the thing!

If I use the Arma 3 tools launcher or whatever it's where you can choose the tools it doesn't work. When I launch the Game Updater directly from the .exe it works. That's why the -debug one started to work suddenly and that's why i got it suddenly work in the main branch also. That's also the reason why it didn't work first with the dev-branch.

 

So it works only directly from the .exe. Launching through Arma 3 Tools from Steam and it doesn't work.

[Tom_48_97 523]

According to your last message, I have prepared a tweaked version of the launcher, could you please give it a try?

 

Download: Link

Extract the content of the ZIP at the root directory of the tools (Arma3Tools.exe and starter.exe)

[St. Jimmy 272]

According to your last message, I have prepared a tweaked version of the launcher, could you please give it a try?

 

Download: Link

Extract the content of the ZIP at the root directory of the tools (Arma3Tools.exe and starter.exe)

Yep works now.

[Tom_48_97 523]

The new exe is now in the dev branch. If the others could give it a try, it would be much appreciated. Thanks for your patience and the coop :292: