iKarma

So I used the online store in the past to buy my friend an OA key, he couldn't figure out the buying thing. I just decided to get myself a second key just now using the same account since keys were 5 dollars so I have two accounts, like most people do, but the store never gave me the new key, and every time I select OA in my games, the key it shows is the one I got for my friend. Why is there no safeguard against losing money and not getting a key?