I purchased ArmA 2x and recieved nothing using provider email and then I
tried using Hotmail made another purchase and there were no problems.
So my Suggestion is to use Hotmail since it worked for me. Also
Sprocket does not have 24/7 support they really only have support during
the week and there +6 hours from the East Coast. But they will get to
your email so dont keep sending the same message. After 2 of there
working days and me explaining countless times they gladly refunded my 2
payments, Now I am able to enjoy my game.