CM/BIS: Get the hint? WE CAN\'T PATCH TO 1.30

[ScreamingWithNoSound 0]

What I was having a rant about, was the fact that people don't come onto the troubleshooting forum saying:

"I've got this problem, these are the simptoms, this is the kit I've got, anybody know how I can fix it?"

They come on saying:

"It's not working. I don't care why it's not working, because it's not my problem, it's the people that wrote it, it's all their fault."

How, pray tell, does:

"Hey BIS Get the hint: People can't upgrade to v1.30"

help to fix the problem? It doesn't.

It is a negative, destructive attack on the guy that have worked their bollocks off to develop this game.

Yeah, I work on telephone tech support.

Yeah, I get people hanging up on me, because I won't give them what they want. Reason? Because they haven't paid for it!

No, I'm not crabby. Y'know why people _do_ get crabby? Because they get customers through who's first words out of their lips are "You know I've been waiting in the queue for 20 minutes and I think It's disgusting. I've paid X thousand pound for this computer and I don't expect to have to sit on the phone paying to have it fixed."

Do you know what that achieves?

It wastes 1, 2, sometimes 3 minutes.

Does it help to fix the problem in ANY way?

No

Does it make the poor customer who is patient, who understands that you sometimes have to wait, who's stuck in the queue for minutes longer because someone's blowing off, destructively at the call handlers?

No

Does it make me, the call handler, the person who goes to work for YOUR benefit, feel happy, more inclined to help you?

No.

Does it mean that I will not fix your problem?

No. I am a professional. If it's broken and you're entitled to service, I will try to fix it. I will always try to fix it and always to the best of my ability.

Arrogant? OK, perhaps I come accross that way. Maybe it's because I'm confident in my own abilities and I'm not affraid to say so. Is that what you call arrogant? That's what I call insensetive, not arrogant.

It's interesting that you assume that I've got no experience with computers or tech support and that I'm on minimum wage. LMAO and for you to assume I work for a 2 bit company, now _that's_ arrogant.

First, Dixons Stores Group is the largest electronics goods retailer in Europe. We sell more PCs in the UK than anyone else (about 38% of all PCs sold last year were bought from a DSG store).

Second, I have 9 years experience with PCs and I am definitely NOT on minimum wage. I have spent 12 months TRYING MY d*amnDEST, no matter what ABUSE I recieve, to fix PCs and very rarely getting a customer who appreciates <just how difficult> telephone tech support is.

The reason I had a rant, is because I'm sick of people who have no notion of, no care for, how their actions impact upon others.

I know full well, that if you constantly turn round and say "it's not good enough, it's not good enough", people will stop trying to help you and just turn round and say "f**k you! If you're never satisfied, what's the point of me trying?"

What gives you the right to attack the people who live only to serve? The people that do things for YOUR benefit?

"I've paid Å35 for this game."

LMAO!

If it were me, I'd give you your money back, just to stop your negative, destructive attacks on the people who wrote the game.

[KillorLive 0]

Bugger off.

If you want to rant go rant in your head.

We actually have people helping here, we don't need you.

Keep it up and I'll call you on violating my terms of service.

Briging your disgruntledness from your job here pisses EVERYONE off. Keep it to yourself.

[ScreamingWithNoSound 0]

LMAO...

Hmm... I think you called me an #######, didn't you? Isn't that abusive? Isn't that in breach of the terms of service?

I made a general statement about the way people make posts on the troubleshooting forum. I did not pick an individual who I didn't agree with and make a personal attack on them. I DID indicate that I was ranting and as such, what I say should be taken with a pinch of salt.

I am here to help. Here to help those who want to be helped. Someone who makes an attack on BIS because they can't get the game to work, rather than stating their full system configuration and the simptoms they are experiencing, is not wanting to be helped.

[amos m 0]

It depends on how u interpret it. You know it's a description on how you're acting, so don't go being all american and farkin ppl over cause they pissed u off by turning things around to look like it's something it's not.

Also you don't work to try to fix ppl's problems. You work to earn a buck. If you're here to help, then start helpin here. If there's something u know, speak up. Else bugger off and rant at a anger management course or something. Don't come on here looking for stress relief from your mundane job. Go get a fu ck or something. Go punch a wall. Talk about how what you do affects others.

[ScreamingWithNoSound 0]

Huh, you'd love to <think> I just work for money. Well, you're wrong. I don't work for the money, I work because it's a job that does give me satisfaction. Just because <you> work for money, don't assume that everyone else works for money.

You call me american, when it's you who say I'm only doing it for the money? Work that one out.

Read my posts again.

Do I, or do I not, quite clearly state, the reason I was ranting, was because of the constant, unjustified attacks on the people at BIS and the parallel that has with my job?

Read my posts again.

Do I, or do I not, clearly state that people who come on making these attacks do not want to be helped, because if they did, they would give information required to help fix their problem.

Read the Troubleshooting FAQ. It quite clearly states that if you have a problem there is a procedure for you to follow.

Why is this procedure in place? Read the Troubleshooting FAQ and you will see that it quite clearly states that people who have followed this procedure may not have had their problems resolved immediately, but it has helped the Dev team to fix the problem in the end.

From dictionary.com:

####### n 1: (obscene) insulting terms of address [syn: bastard, cocksucker, s**t, mother f**ker, motherf**ker, mother, prick, son of a b*tch, SOB] 2: excretory opening at the end of the alimentary canal [syn: anus, arse, arsehole]

ass·hole (shl)

n. Vulgar Slang

1. The anus.

2. A thoroughly contemptible, detestable person.

3. The most miserable or undesirable place in a particular area.

As my friends and colleagues will know that I am neither of these definitions, it is fair to assume that when he called me an #######, he was being abusive. Again, I will go back to the fact that I did indicate I was having a rant. If <you> don't like it, why don't <you> stop reading?

[amos m 0]

Look di ckhead (hardly an insult for u), what is the point of this thread? To let bis know that ppl still aren't satisfied, even after sending emails to bis and getting little or no response, or for you to let off steam?

If u want to rant, start a thread somewhere else. Keep to the point.

**************

Yeah, I work on telephone tech support.

Yeah, I get people hanging up on me, because I won't give them what they want. Reason? Because they haven't paid for it!

*********************

Bullsh it to that. When you buy a product, ie. a piece of software or computer, you are paying for support in the event the product doesn't work as expected etc.

And I'm not going on with this. You farked this thread. Quit your pussy complaining. It is quite obvious that bis' product has problems. It has been admitted. We want sollutions. We paid for this product. On doing so we paid for support. We also paid for upgrades as it was promised on release that there would be upgrades. If you can't understand that there is a problem then read on, read some more in this forum. Plenty of ppl not satisfied. And if you still can't admit that there's problems then tell us what's wrong with our systems that's causing us all, all with very different systems, the same problems.

PS. My interpretation of rsole. some co cksucker that thinks he knows everything and rants to a bunch of ppl he don't even know about something he doesn't know about.

Lay off u farking ignorant farkwit.

[kobugui 0]

yeah just shut up screamingwuthnosound, its easy to say that when your game is running, but if u had a poblem like us, you would say something, like: bis sucks, i hate codemasters......