User can't play online

[Fireball1361 15]

I've tried multiple times to start the game but it refuses load and gives the message "User can't play online". This mainly happens when initially entering the game before the shelter loads and also after choosing a destination from the map, if I can actually get that far. 

I have tried restarting the game and console but it makes no difference.

 

I'm on Xbox One S and my internet connection is solid.

[William Bennett 0]

I'm having the same issue...Xbox one x. 

[Guest]

3 minutes ago, s1r james ii said:

Try power cycling your xbox :) i.e. hold the power button for 10 seconds. Wait 30 secs and unplug the power for it then wait another 30. Plug and start it up again :) Hope it helps!

 

2 minutes ago, s1r james ii said:

Also what version number does your game say? The latest is .6.29886. 

I replied to another post with this just a bit ago, but in general discussion.

[Fireball1361 15]

Thanks! I should have tried that last night. If I still have the same issue I'll give it a go when I get back. 

[Fireball1361 15]

No problem so far this evening. 

The issue seems to have been resolved.

[Guest]

3 hours ago, Andy Nicholson said:

No problem so far this evening. 

The issue seems to have been resolved.

Good to hear! :)