Gazuba 0 Posted December 23, 2017 I've reset my phone and, of course, all apps and files are gone too. When I reinstalled mobile ops and linked it with my Google play account again. I wasn't given the opportunity to get my old base back. Instead I've to start right from scratch. Is there a way that I can get my original account back? Thanks Share this post Link to post Share on other sites
Thales 45 Posted January 4, 2018 Hello Gazuba! If the game is installed on a new device you need to go through (or skip via button in the upper right corner) tutorial and when options menu becomes available you can reconnect to your previous account and choose if you want to play with the new account or have back your previous base and game progression. If you did all steps mentioned above and your account is still unavailable to you, please contact our support on: support@bistudio.com and add as many details about your previous account as possible. They will assist you in retrieving your previous account. Share this post Link to post Share on other sites
