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Termin8rSmurf

Crashout to Windows / Black screen crashes

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Firstly, Here's my PC's setup -

Housing = Source 210 Elite (Black Edition) with six cooling fans

Motherboard = Gigabyte Z77Z-D3H - LGA 1155 - ATX

Processor = i5 3570K 3.4Ghz - Factory overclocked to 3.8Ghz

OS = Win 7 home premium 64 bit

RAM = 8Gb Custom 1600 RAM

GPU = NVidia GTX680 Asus DC2T 2GDDR5, Factory overclocked to 1200 MHz.

Keyboard = Logitech G710+ Mechanical Gaming Keyboard

Mouse = Razer Imperator 800-6400dpi

Headset = Plantronics GameCom 307

Once you're finished ragging on some aspect or other on my system, here's my problem.

Sometimes, usually after about 20 minutes of gameplay, Arma 3 simply goes black screen, and I get frozen out of the game. I can still hear all the in-game voices and sound FX, but only a Ctrl/Alt/Del will allow me access to anything. I have to 'End Task' to get anything to respond.

I've been told that when this happens, It says I've had my Steam Ticket Check Fail. (Whatever that means)

Sometimes, I get weird misplaced squares and stretches on my screen, like screen tearing, but in smal patched, flickering all over the screen, my fans all go into overdrive(I'm guessing they're the two on the GPU itself) then black screen. Again, Ctrl/Alt/Del to bring any response. Then I'm greeted by a pop-up error message telling me that my Nvidia Driver has crashed and recovered. The game still needs to be 'End Tasked' To be able to do anything with the computer again.

I lodged a ticket with Steam over the Steam Ticket Check Failure, only to be told by them, after one whole week, that it was B.I.S's fault, NOT Steam's.

So, Presumably, it is B.I.S's fault too, that my GPU driver crashes out?

Any Serious and helpful suggestions, Not counting 'Buy a different piece of computer hardware', would be gratefully received.

I'm loving the game, but don't seem to have much luck with the crashing. Arma 3 is the only game I have these issues with, so I'm seriously doubting it's a problem with my hardware.

---------- Post added at 23:17 ---------- Previous post was at 21:55 ----------

This link shows one of these unexplained crashouts.

This video shows one of the Graphical glitches that sometimes precede about half of these crashouts.

Edited by Termin8rSmurf
Faulty URL for video.

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---------- Post added at 01:57 ---------- Previous post was at 01:56 ----------

two things,

first control your PC temperature if it is overheating

second, make a new clean install of the nvidia graphics driver

how to make a clean install follow this http://forums.guru3d.com/showthread.php?t=379506

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As far as I can tell, using three different CPU/GPU temp monitor programs, my CPU and my GPU are operating at normal temperature. Averaging between 25-34 Celcius for all four cores on my CPU and 23-26 Celcius on my GPU.

The Clean install, Doing that right away. Thanks.

------ Update ------

Having completely uninstalled my GPU driver, I even removed my Graphics card entirely. Then powered up my pooter using the onboard video output. Once I'd done that, I powere down, reinstalled the Graphics card again and powered it back up. Re-installed the Graphics driver and all seems to be running sweet again. Hopefully, this has fixed it. Must have been a corrupted driver?

Edited by Termin8rSmurf
updated status of issue.

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It may be the video RAM being over loaded

When or if it crashes to desktop: press and hold; left shift and the - key on the numpad and then type 'flush'

This will flush the vram and hopefully fix the problem when it happens.

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------ Update ------

Having completely uninstalled my GPU driver, I even removed my Graphics card entirely. Then powered up my pooter using the onboard video output. Once I'd done that, I powere down, reinstalled the Graphics card again and powered it back up. Re-installed the Graphics driver and all seems to be running sweet again. Hopefully, this has fixed it. Must have been a corrupted driver?

This is good news, and it is perfectly possible for things to get screwy with drivers. Granted it is much better these days than say 2-3yrs ago. I always do a clean install though, takes a minute or two longer, but rarely if ever see issues. My first thought was heat or hardware though with what you were saying. So hopefully you're good now with the easier fix.

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So. Here's what happened.... Following the complete un-installation of the driver, then the un-installation of the GPU card, I rebooted my pooter, and restored it to the standard graphics output provided by the CPU and motherboard. YUKK! Not decent graphics...

Then I powered down again and installed the GPU card again. Powered it up and installed the Driver from the Nvidia website, having allowed the site to scan my system to determine the best driver.

So. Following that, it all worked fine. For about four hours, then it all began again. Crashing out all over again. I was running Arma 3 in windowed mode, and I had reduced the game window enough to be able to see the CPU core tem display and the GPU core tem displays apps beneathe the main window.

CPU showed that one core was consistantly busier and warmer than the other three. GPU showed nominal speeds and temps. All fans were operating as expected.

I delved further, and discovered the reason for the one core being hotter and working harder was that for some reason, my OS (Win7 Home Premium 64bit) was telling three of the cores to park, and that Arma was kicking the ass out of the one still active core.

I used a readily available mini app that forces the prevention of the core parking, and ever since, all four CPU cores are working together, keeping more or less the same temps +/- 0.8C, all fans are running as they should, and my GPU is still functioning exactly as it always did, which is all good. Also, NO MORE CRASHES!! Not even after six hours straight Arma 3 playing!

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This is again good news. Just don't come back tomorrow with your crashes at every 12hrs. :D

That is interesting to a degree also. I know a couple guys who park cores intentionally with success. Have not heard about it the other way around until now. Not that I frequent these troubleshooting forums all that much. Thanks for the followup and sharing of information.

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I have now actually logged a full eight hours of gameplay in one session, with only a few toilet breaks and a brief meal break and multiple snack bars, much to the chagrin of my beloved wife, and I experience NO crashes at all.

NONE.

I am, as you can imagine, absolutely tickled pink over this. My wife, not so much....

If I were to even contemplate a 12 hour session, my life would be made a living hell...

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I have now actually logged a full eight hours of gameplay in one session, with only a few toilet breaks and a brief meal break and multiple snack bars, much to the chagrin of my beloved wife, and I experience NO crashes at all.

NONE.

I am, as you can imagine, absolutely tickled pink over this. My wife, not so much....

If I were to even contemplate a 12 hour session, my life would be made a living hell...

Cool sounds like you found a solution.

OK so can you give an average joe who has never heard of parked and unparked cores before any directions on how to unpark the lazy cores and prevent the crashes from happening?

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