Double Order

[Rasta 10]

When the preorder for Arma 3 was opened up I ordered the supporters edition.

However, I now have 2 orders paid for Arma 3 supporters edition (and therefore 2 steam keys, however I've only used one and only want one).

So I want these guys to refund me the amount they debited me.

I already emailed support[at]bistudio.com about this 6 days ago, but I still did not receive a reply.

Is it normal for responses to be so slow?

Is there any other way of contacting them to solve this issue any quicker?

Thanks.

[armyinf 33]

I would just email them again, 6 days is not normal something must have been wrong on some part of the system.

[Nicholas 5]

When the preorder for Arma 3 was opened up I ordered the supporters edition.

However, I now have 2 orders paid for Arma 3 supporters edition (and therefore 2 steam keys, however I've only used one and only want one).

So I want these guys to refund me the amount they debited me.

I already emailed support[at]bistudio.com about this 6 days ago, but I still did not receive a reply.

Is it normal for responses to be so slow?

Is there any other way of contacting them to solve this issue any quicker?

Thanks.

I would email them again.

[Rasta 10]

Thanks guys.

I'll email them again now.