Batwing

Hi all, I know exist another thread about this issue, but I preferrred to open a new one because I think the community needs to be informed with a very specific thread. However if Admins/Moderators feel like they prefer to move this thread somewhere else, they are welcome to do it. FIRST OF ALL I WANT TO THANK BOHEMIA INTERACTIVE TECH SUPPORT and Customer Service. This company really deserve a kudo because they care about their customers and they do what is in their power to keep the satisfaction high. I also want to thank Mr. Jan Prazak, PR Manager at Bohemia, because he took interest in my case. Unfortunately I cannot say the same about the vendor online GoGamer.com and in this thread I mostly want to warn the community. Then, everyone is free to judge and buy wherever they want. To make a long story short, I bought the game from GoGamer and as many others on this forum, I later discovered that the CD key provided with their game was Invalid, which means unable to provide multiplayer experience. I've been in touch with Bohemia and GoGamer customer service. While Bohemia provided constant update on the process they were going to take to investigate my situation, also with 2 emails per day, GoGamer customer service has been way different. First of all they never replied to an email I sent to their tech support. Then, after 2 days I called their 800 number and finally I had my case immediately escalated to a supervisor. Important things to know: 1 - GoGamer declares all of their games are brand new, sealed and nevr used. No sale of "returned" games. 2 - The supervisor who was taking care of my case blamed the "Invalid Key" issue on "pirate keys generators" available online, saying that unfortunately is becoming a spread issue and at the beginning he was reluctant to provide me another Key saying "most probably it would not work either, for the same reason" I objected about this explanation for 2 reasons: 1 - If the "key generator issue" was true, considering how many hundreds copies of this game are sold, only a minority of customers are having issues and "statistically" the chance to have 2 brand new Keys "Invalid" in a row would be very low. 2 - If GoGamer is aware of a such important issue selling a game, they should shut down their ArmA 2 sales immediately, because "tomorrow" they would have hundreds of unsatisfied customers for the same reason. The supervisor did not provided any answer to those objections, which leads me to think they are aware of a problem, whatever the real reason for the problem is, but they just do not care about customer satisfarction. They sell their product, then the customer has to play the game "catch me if you can" to possibly have a refund. However, finally he agreed to provide another Key. However the service was not "prioritary". I had to wait other 2 days with no email interaction, to finally get a new Key. Guess what, tested the second "brand new key", it was INVALID too! Now we are out of the world of "coincidences". I immediately reported the issue again and now are 3 days (considering yesterday was Thanksgiving and today is Black friday) I did not received any official reply from that supervisor. My final solution will be to ask for an RMA, hoping they will comply with that and "may be" having my money back one day. As Bohemia technician explained to me, legally is the Vendor Only enabled to replace an Invalid Key with a good one. If that becomes impossible, the only path is asking for a refund and buy somewhere else. MORALE: Try to buy ALWAYS from very trusted sites and don't be fooled by weird discounts and... read forums like this one, hoping to find some valuable info like this one before you spend your money in the wrong direction. Peace.

hello Wolle, As you can see I am another good customer of Bohemia being abused by an external vendor of your products. Although on one side i can be agree that trying to fix the issue with Gogamer "should" be the right path, I also want for you, as a moderator on this forum, to consider some important info: 1) I am asking for tech support here because it looks like is the only official location i can contact for it. If you know about other departments, phone nummbers, whatever to contact Bohemia interactive and escalate this situation, because on this forums you are not able to satisfy my needs, please feel very welcome to let me know these info. 2) I am asking for tech suppoprt to Bohemia Interactive because I am a user of your product. It is Bohemia interactive that disabled the CD key I have, buying in good faith a product of yours. Whatever good reason BI has to have the KEY banned, they have to consider my situation and take an action for me, because I am your customer. 3) Is not GoGamer who disabled my KEY. Better to say is GoGamer lack of ethical behaviour toward their customers the reason why BI disabled tis KEY, indirectly. Being proved as you can read on this thread that GoGamer frauded several of your customers, it is a BI decision on how to interact with GoGamer regarding this important issue. 4) I do not trust GoGamer by any mean at this moment. they did not reply to my email request of RMA and refund at all so far. I do not even know if they will ever do it. I only demand to have the game I bought working, because i bought a game as new and sealed in good faith. We do not know what is going on. Fact this could be a returned game is only an assumption here. GoGamer never replied to anyone confirming the assumption. Therefore why this KEY has been banned is still a mistery 5) I can provide proof to BI of the good faith of my purchase with any media BI may request, either pictures or video showing the material I received by mail from the vendor, prrof of purchase and mail shipping and if necessary proof of payment through my credit card. Therefore from my standpoint, this is a fully new game i legally purchased from a BI authorized vendor and understanding I need support I want to have support and solution from BI. BI is very welcome to take actions in the future toward GoGamer if they want, however now BI has to take action to solve my problem. 6) My request is to be able to play a game I legally bought as it is supposed to be played. Either BI re-activate my KEY or provide me with a new one or any other decision that satisfy my request is welcome. I demand my situation being escalated to the right department if I cannot find satisfaction through this forum I hope my points are clear enough and I really hope whoever is in charge on this official forum providing tech support to take an action to make me a Bohemia Interactive happy customer. Waiting for an urgent reply. Thank you

@ Inkompetent: You know, i really do not feel like giving a goood word for who conduct business in this way. Price and competition is their problem, if they cannot make it is usually because they do not do business ethically. First of all Gogamer never advertised these games are "returned" ones. This is not ethical and is totally in bad faith and disrespecting the customer. The package comes to you all nice and sealed, how can you even imagine is a used one? But obviously it is. So, is not even matter of a "mistake" of conduct. They know exactly what they are doing and they are doining it doesn t matter what. Also, i amm pretty sure they are aware of problems, who know how many customenrs are reporting the same issue. But they are continuing to sell, doesn t matter what. Their only policy is probably "Your greens are better in my wallet than yours, and then.. catch us if you can for a refund...." Well, you now what, I love competiton, good competition on the market and usually who manage business like this is not gonna stand around for long.

Here I am, another one joining the Club ! This is just unacceptable. How a store online can re-sell returned games?? where are they living?? don t they know ppl make copies of software?? hmm.. I am so pissed! I sent 'em an email on the Customer Support demanding for an RMA and a full refund. I have no idea iif they r gonna make my life difficult.. but i swear i will never ever buy another crap from them.