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  1. Bohemia Interactive Simulations is looking to hire a Technical Support Specialist in our Czech Republic office based in Prague. BISimulations provides high-quality simulation software to military and commercial customers in countries all over the globe. Job Title: German Technical Support Specialist Apply now by contacting: pierre.rinck@bisimulations.com or support@bisimulations.com Position Description: Manage and provide client support and resolution to the EMEA members of the VBS3 community. Identify and advise in technical support areas ranging from operational issues in client configurations and remote diagnostics to custom scripting, modeling, and terrain creation. Maintain complete and accurate record of communications, transactions, system changes, client feedback and domestic supply inventory. Create and maintain frequent business reporting in various languages. Key Areas of Responsibility: Onsite and remote support and troubleshooting for tier level 1 and level 2 customer support technical issues Install, configure, and troubleshoot company software Provide account representative services, as requested Identify and correct or advise, on issues with software and hardware configurations Implement new departmental processes and procedures Test and package new software prior to release to customers Provide assistance and training to other members of support department, as requested Provide technical assistance to internal customers, as requested Create and review technical documentation for internal and external customers Work on special projects as requested Objectives: Maintain high levels of customer satisfaction Provide responses to all customer enquiries within the given SLA timescale Provide a positive experience for any customer interaction with the company Follow defined customer support procedures and policies Assist customers with various projects Skills: Excellent communication (oral and written), interpersonal, organizational, and presentation skills Able to work independently and efficiently to meet deadlines Able to promptly and professionally answer support related email, phone calls and other electronic communications Self-motivated, detail-oriented and organized Experience with hardware and software issues Knowledge of data analysis fundamentals Education & Experience: Required: · Bachelor’s Degree in Computer Science or equivalent · Excellent English C level communication skills, both oral and written · Advanced knowledge of Microsoft Office · Advanced ArmA/VBS scripting . Advanced knowledge of Excel and Google Sheets . German native speaker Recommended: · Advanced terrain creation · Advanced model creation · C++ programming experience · Ticketing System Administration experience · Experience in NetSuite and Jira · Experience in defense simulation industry or game development Additional Attributes: Computer Skills: · Operating System administration and troubleshooting · Networking fundamentals and troubleshooting · Hardware installation and troubleshooting · Software installation and troubleshooting Language Skills: · Proficient in English and German both spoken and written · Ability to read and analyze technical procedures · Ability to write reports, business correspondence, and procedure manuals · Ability to effectively present information and respond to questions from customers Reasoning Ability: · Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists · Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form Other: · Self motivated, requiring minimum supervision for completing tasks.
  2. We are currently looking for a Technical Support Specialist based in the Hunter Region with experience in IT, Customer Support and ARMA3 gaming experience. Call Charmaine at 0477014525 for further information. Job No. 2506643 Please PM me if you have contacted Charmaine to apply for this position. Thank you! From our advert: Working with this established Global Software Company, this is an exciting role that will fully utilise a range of your skills that you possess within ICT as a Level 2 Technical Support Specialist. Based in their Newcastle office, you will be part of an innovative team that focuses on providing first class training solutions for their commercial and defence sector clients. You are experienced in providing high level application support, custom scripting and troubleshooting across software and hardware configurations. You will receive extensive training on their unique applications to provide expert level support and your existing technical capability will include: Experience using Microsoft Office, SQL, Excel and Google Docs Install, configure and troubleshoot software Test and Package new software Experience in using ticketing systems Netsuite and Jira experience Database report generation Excellent communication skills You will enjoy the challenges associated with using leading technologies and collaborating with some extremely talented people. For a confidential discussion about this opportunity, please call Charmaine Piper on 0477014525 or email charmaine.piper@gwgpartners.com.au quoting Job No. 2506643
  3. Bohemia Interactive Simulations is looking to hire a Technical Support Specialist in our UK office based in Farnborough. BISimulations provides high-quality simulation software to military and commercial customers in countries all over the globe. The Support team provides assistance and advice to our customers over the phone and Internet as well as in person at trade shows or on-site locations. Successful applicants will deal with customers throughout the European, Middle-Eastern and African (EMEA) markets, identifying and advising in technical support matters ranging from client configuration and remote diagnostics to custom scripting, modelling and terrain creation. The majority of the role will involve providing technical support for VBS3 and other related products; However, there may occasionally be a requirement to carry out IT support for colleagues in the UK office, though this will be only a minor part of your general responsibilities. In order to apply for this position please submit your CV via this webpage: https://www.workable.com/j/1AE18A75AE The areas of responsibility for this role are as follows: Onsite and remote support and troubleshooting for customer support issues Installation and configuration of company software Act as point of contact on customer accounts as required Create and review technical documentation for internal and external use Provide assistance and training to other members of the support department as requested and support other colleagues in the use of company software Provide a positive experience for customers and maintain a high level of customer satisfaction Provide local IT support to the UK office as and when required, under the supervision of the European IT Manager Skills required: Excellent interpersonal, organizational, presentation and communication (both oral and written) skills Able to work independently and efficiently to meet deadlines Able to promptly and professionally answer support related email, phone calls and other electronic communications A high level of self-motivation and a detail oriented work ethic Knowledge of data analysis fundamentals Experience with troubleshooting hardware and software issues Education & Experience: Required Bachelor’s degree in Computer Science (or equivalent experience) Advanced knowledge of Google products such as Drive, Hangouts, Docs, Sheets etcetera Advanced knowledge of Microsoft products such as Excel, Word, Powerpoint and Skype Highly Advantageous: Experience with VBS and/or ArmA series of software/games Experience with customer CRM/ticketing systems Advantageous: Experience with terrain creation Experience with model creation and configuration Experience with SQF language (or C++/similar languages) Experience using Netsuite and JIRA Experience in defence, simulation or game development industry Bi/multilingual skills Additional: Operating system administration and troubleshooting Fundamental Networking knowledge Hardware/software installation and troubleshooting Language requirements: High proficiency with written and spoken English Ability to read and analyze technical procedures Ability to write reports, business correspondence and procedure manuals Ability to effectively present information and respond to questions from customers Other: Ability to solve practical problems and deal with a variety of variables in situations where only limited standardisation exists Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form If you do apply, please PM me so I can make sure your resume gets our attention. In order to apply for this position please submit your CV via this webpage: https://www.workable.com/j/1AE18A75AE
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