Thanks for the reply, unfortunately they have not done that, and have not responded to my ticket either. Seems like buying that Hind add on was a waste of money then. Anyway, cheers for responding, it's more than Simmarket could be bothered to do, so that'll be the last thing I'll be buying from them. Shame really, I was looking forward to seeing the Hind add-on, but without a link to a full download it seems like pre paying for the beta will turn out to be a waste of money as well.
Incidentally, BI's support did respond to my email support query, but said, as you do, that providing a D/L link was Simmarket's responsibility (which I do kind of agree with, even though it means I'm screwed since they have not provided me with one). The reason I'm mentioning this, is that at least it lets people know that BI's own support does bother to reply to enquiries if they read this post, so I wouldn't want people to be put off buying stuff from here at least, although I would hope your marketing department will at least have a go at Simmarket for not doing what they should do.
Al