I have done the same submitting my problem to GoGamer. I also noted that when recieved, my game seemed to have an 'aftermarket' shrink-wrap leading me to believe that you guys might be correct, that the game had already been purchased and returned. W0lle, you stated in another post that you could check the key for validity, is that something I should do before returning the game? Can you also tell me if it has been 'blacklisted'?