I purchased the Softwrap version before I knew what Softwrap was. I was one of the many unfortunates who did not receive their confirmation email with the information required to activate their purchase. None of these companies: Sprocketidea, Softwrap, Idea-Games, or BIStudios, have customer support over the weekend. I purchased Friday afternoon, sent out emails before midnight that night, and got an answer this morning shortly before noon; that is between 60-72 hours. I refuse to wait 60 hours to play a game when it is advertised "Download and Play Now". I found a way to play using my $45 CD-key and no Softwrap. Lets leave it at that.
To others thinking of buying:
Buy the 505 English DVD and wait for it to be shipped to you! A whole lot less hassle and no "3 Activation Bull-O-Ney!"
If you absolutely cannot wait, buy from Sprocket. Make an account on their website so you can get your CD-key (you can do this before or after the purchase, just log in and out twice and it will be on the "My Account" page). The CD-Key only allows you to install the game, not play!
IMPORTANT: Copy down the purchaser-reference number! The purchase-reference number is given to you by Softwrap after you enter in Credit Card info and click submit. The screen has an option to "Print for your records." Print it, copy it to notepad, write it down, whatever, just make sure you have it*. This is the so called "Activation Key" which you need to enter the first time you run the game after install. On that note, select "Re-Install Existing License", enter in your email and the purchase-reference/activation key. Now you can play.
All in all, I am very disappointed with the experience of buying this game through Sprocket/Softwrap. I will never again buy anything from them even if it means waiting, higher cost, or finding an alternate to the software being purchased.
In stark contrast, the game is WONDERFUL! I spent 6 hours on one multiplayer map and still it wasn't finished.
*The purchase-reference number and the CD-key ARE included in the confirmation email, but there is no guarantee you will ever get the email. If you don't receive it, email support@idea-games.com and/or support@bistudios.com and include your full name and the email address you used when buying. I would do this if you don't receive the mail regardless if you copied down the information and can play the game. Let BIStudios know that Softwrap is fubar.
