Battleye kicking players HELP

[ROTAHOE 3]

Why is my server doing this? 

All ports are forwarded 

2302

2303

2304

2305

2306

The players are kicked straight after connecting and I get this in my servers .rpt 

 

 

16:58:09 BEServer: cannot find channel #1293203332, users.card=0
16:58:14 BEServer: cannot find channel #1293203332, users.card=0
16:58:19 BEServer: cannot find channel #1293203332, users.card=0
16:58:22 BEServer::finishDestroyPlayer(1293203332): users.get failed
17:01:15 BEServer: cannot find channel #874294954, users.card=0
17:01:20 BEServer: cannot find channel #874294954, users.card=0
17:01:25 BEServer: cannot find channel #874294954, users.card=0

 

Done many google search but no solution.

any help would be great 

 

Thank you