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[CZ] Bohemia Interactive Simulations is hiring for a Technical Support Specialist

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Bohemia Interactive Simulations is looking to hire a Technical Support Specialist in our Czech Republic office based in Prague. BISimulations provides high-quality simulation software to military and commercial customers in countries all over the globe.

 

Job Title: German Technical Support Specialist


 

Apply now by contacting: pierre.rinck@bisimulations.com or support@bisimulations.com

 

Position Description:

 

Manage and provide client support and resolution to the EMEA members of the VBS3 community. Identify and advise in technical support areas ranging from operational issues in client configurations and remote diagnostics to custom scripting, modeling, and terrain creation. Maintain complete and accurate record of communications, transactions, system changes, client feedback and domestic supply inventory. Create and maintain frequent business reporting in various languages.

 

Key Areas of Responsibility:

  • Onsite and remote support and troubleshooting for tier level 1 and level 2 customer support technical issues

  • Install, configure, and troubleshoot company software

  • Provide account representative services, as requested

  • Identify and correct or advise, on issues with software and hardware configurations

  • Implement new departmental processes and procedures

  • Test and package new software prior to release to customers

  • Provide assistance and training to other members of support department, as requested

  • Provide technical assistance to internal customers, as requested

  • Create and review technical documentation for internal and external customers

  • Work on special projects as requested

 

Objectives:

  • Maintain high levels of customer satisfaction

  • Provide responses to all customer enquiries within the given SLA timescale

  • Provide a positive experience for any customer interaction with the company

  • Follow defined customer support procedures and policies

  • Assist customers with various projects

 

Skills:

  • Excellent communication (oral and written), interpersonal, organizational, and presentation skills

  • Able to work independently and efficiently to meet deadlines

  • Able to promptly and professionally answer support related email, phone calls and other electronic communications

  • Self-motivated, detail-oriented and organized

  • Experience with hardware and software issues

  • Knowledge of data analysis fundamentals

 

Education & Experience:

 

Required:

 

·         Bachelor’s Degree in Computer Science or equivalent

·         Excellent English C level communication skills, both oral and written

·         Advanced knowledge of Microsoft Office

·         Advanced ArmA/VBS scripting

.         Advanced knowledge of Excel and Google Sheets

.         German native speaker

 

Recommended:

 

·         Advanced terrain creation

·         Advanced model creation

·         C++ programming experience

·         Ticketing System Administration experience

·         Experience in NetSuite and Jira

·         Experience in defense simulation industry or game development

 

Additional Attributes:

 

Computer Skills:

 

·         Operating System administration and troubleshooting

·         Networking fundamentals and troubleshooting

·         Hardware installation and troubleshooting

·         Software installation and troubleshooting

 

Language Skills:

 

·         Proficient in English and German both spoken and written

·         Ability to read and analyze technical procedures

·         Ability to write reports, business correspondence, and procedure manuals

·         Ability to effectively present information and respond to questions from customers

 

Reasoning Ability:

 

·         Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

·         Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

 

Other:

 

·         Self motivated, requiring minimum supervision for completing tasks.  

 

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