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[UK] Bohemia Interactive Simulations is hiring for a Technical Support Specialist

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Bohemia Interactive Simulations is looking to hire a Technical Support Specialist in our UK office based in Farnborough. BISimulations provides high-quality simulation software to military and commercial customers in countries all over the globe.

 

The Support team provides assistance and advice to our customers over the phone and Internet as well as in person at trade shows or on-site locations. Successful applicants will deal with customers throughout the European, Middle-Eastern and African (EMEA) markets, identifying and advising in technical support matters ranging from client configuration and remote diagnostics to custom scripting, modelling and terrain creation.

 

The majority of the role will involve providing technical support for VBS3 and other related products; However, there may occasionally be a requirement to carry out IT support for colleagues in the UK office, though this will be only a minor part of your general responsibilities.

 

In order to apply for this position please submit your CV via this webpage:
https://www.workable.com/j/1AE18A75AE

 

The areas of responsibility for this role are as follows:

  • Onsite and remote support and troubleshooting for customer support issues

  • Installation and configuration of company software

  • Act as point of contact on customer accounts as required

  • Create and review technical documentation for internal and external use

  • Provide assistance and training to other members of the support department as requested and support other colleagues in the use of company software

  • Provide a positive experience for customers and maintain a high level of customer satisfaction

  • Provide local IT support to the UK office as and when required, under the supervision of the European IT Manager

 

Skills required:

  • Excellent interpersonal, organizational, presentation and communication (both oral and written) skills

  • Able to work independently and efficiently to meet deadlines

  • Able to promptly and professionally answer support related email, phone calls and other electronic communications

  • A high level of self-motivation and a detail oriented work ethic

  • Knowledge of data analysis fundamentals

  • Experience with troubleshooting hardware and software issues

 

Education & Experience:

Required

  • Bachelor’s degree in Computer Science (or equivalent experience)

  • Advanced knowledge of Google products such as Drive, Hangouts, Docs, Sheets etcetera

  • Advanced knowledge of Microsoft products such as Excel, Word, Powerpoint and Skype

 

Highly Advantageous:

  • Experience with VBS and/or ArmA series of software/games

  • Experience with customer CRM/ticketing systems

 

Advantageous:

  • Experience with terrain creation

  • Experience with model creation and configuration

  • Experience with SQF language (or C++/similar languages)

  • Experience using Netsuite and JIRA

  • Experience in defence, simulation or game development industry

  • Bi/multilingual skills

 

Additional:

  • Operating system administration and troubleshooting

  • Fundamental Networking knowledge

  • Hardware/software installation and troubleshooting

 

Language requirements:

  • High proficiency with written and spoken English

  • Ability to read and analyze technical procedures

  • Ability to write reports, business correspondence and procedure manuals

  • Ability to effectively present information and respond to questions from customers

 

Other:

  • Ability to solve practical problems and deal with a variety of variables in situations where only limited standardisation exists

  • Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form

     

 

 

If you do apply, please PM me so I can make sure your resume gets our attention.

 

In order to apply for this position please submit your CV via this webpage:
https://www.workable.com/j/1AE18A75AE

 

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