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BISIM Prague Office: Technical Support Specialist Position

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Bohemia Interactive Simulation is a world leader in providing simulation technologies and integrated training solutions for military and civilian organizations around the globe. With origins in the gaming industry. We have successfully exploited game-based technology with stunning visuals and applied this to a range of breakthrough, military-specific simulation products. With clients in dozens of countries, and development studios in Australia, the Czech Republic, United States and United Kingdom, BISim maintains a truly global focus.

 

 In Support we are always entertaining resumes for any potential opening we may have in the future. If you are interested please send your english Resume at pierre.rinck@bisimulations.com

Note that will require to work at the Prague office in Czech Republic.

 

 

Job Title: Technical Support Specialist

 

Position Description:

 

Manage and provide client support and resolution to Military customers as well as members of the VBS3 community. Identify and advise in technical support areas ranging from operational issues in client configurations and remote diagnostics to custom scripting, modeling, and terrain creation. Maintain complete and accurate record of communications, transactions, system changes, client feedback and domestic supply inventory. Create and maintain frequent business reporting in various languages.

 

Key Areas of Responsibility:

 

Onsite and remote support and troubleshooting for tier level 1 and level 2 customer support technical issues

Install, configure, and troubleshoot company software

Provide account representative services, as requested

Identify and correct or advise, on issues with software and hardware configurations

Implement new departmental processes and procedures

Test and package new software prior to release to customers

Provide assistance and training to other members of support department, as requested

Provide technical assistance to internal customers, as requested

Create and review technical documentation for internal and external customers

Work on special projects as requested

 

Objectives:

 

Maintain high levels of customer satisfaction

Provide responses to all customer enquiries within the given SLA timescale

Provide a positive experience for any customer interaction with the company

Follow defined customer support procedures and policies

Assist customers with various projects

 

Skills:

 

Excellent communication (oral and written), interpersonal, organizational, and presentation skills

Able to work independently and efficiently to meet deadlines

Able to promptly and professionally answer support related email, phone calls and other electronic communications

Self-motivated, detail-oriented and organized

Experience with hardware and software issues

Knowledge of data analysis fundamentals

 

Education & Experience Required:

 

· Bachelor’s Degree in Computer Science or equivalent

· Advanced knowledge of SQL, Excel and Google Sheets

· Advanced ArmA/VBS scripting

 

Recommended:

 

· Advanced terrain creation

· Advanced model creation

· C++ programming experience

· Ticketing System Administration experience

· Experience in NetSuite and Jira

· Experience in defense simulation industry or game development

· Bilingual candidates prefered

 

Additional Attributes:

 

Computer Skills:

 

· Operating System administration and troubleshooting

· Networking fundamentals and troubleshooting

· Hardware installation and troubleshooting

· Software installation and troubleshooting

 

Language Skills:

 

· Proficient in English both spoken and written

· Ability to read and analyze technical procedures

· Ability to write reports, business correspondence, and procedure manuals

· Ability to effectively present information and respond to questions from customers

 

Reasoning Ability:

 

· Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

· Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

 

Other:

 

· Self motivated, requiring minimum supervision for completing tasks.

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