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Laura_BISIM

[Closed] [USA] Bohemia Interactive Simulations is hiring for a Support Engineer!

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Job Title: Technical Support Engineer

 

Position Description:
Provides technical assistance to internal and external customers by
performing the following duties.  Other duties may be assigned as required.

 

Key Areas of Responsibility:

  • Onsite and remote support and troubleshooting for tier level 2 and level 3 customer support technical issues
  • Install, configure, and troubleshoot company software.
  • Provide professional services support when required
  • Identify and correct or advise, on issues with software and hardware configurations.
  • Test new software prior to release to customers
  • Provide assistance and training to other members of support department, as requested
  • Provide technical assistance to internal customers, as requested
  • Create and review technical documentation for eventual distribution to customers
  • Work on special projects as requested

 

Objectives:

  • Maintain high levels of customer satisfaction
  • Provide responses to all customer inquiries within the given SLA timescale
  • Provide a positive experience for any customer interaction with the company.
  • Follow defined customer support procedures and policies.
  • Assist customers with various projects

 

Skills:

  • Excellent communication (oral and written), interpersonal, organizational, and presentation skills.
  • Able to work independently and efficiently to meet deadlines.
  • Able to promptly answer support related email, phone calls and other electronic communications.
  • Self-motivated, detail-oriented and organized.
  • Experience with hardware and software issues.

 

Education & Experience:

Required:

  • Bachelor’s Degree in Computer Science or equivalent
  • Advanced experience in ArmA or VBS content development
  • Experience with Customer Service

Recommended:

  • GIS-based terrain creation.
  • 3D model creation.
  • C++ programming experience.
  • Experience in defense simulation industry or game development.

Additional Attributes:

Computer Skills:

  • Operating System administration and troubleshooting.
  • Networking fundamentals and troubleshooting.
  • Hardware installation and troubleshooting.
  • Software installation and troubleshooting.
  • Typing proficiency: 40-60 wpm.
  • Proficient in internet related applications such as E-Mail clients, FTP clients and Web Browsers.

Language Skills:

  • Proficient in English both spoken and written.
  • Ability to read and analyze technical procedures.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Ability to effectively present information and respond to questions from customers.

Reasoning Ability:

  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

 

 

If you do apply, please PM me so I can make sure your resume gets our attention.

Edited by Laura_BISIM
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A few more details to add:

 

The position is located in Orlando, FL. 
We have a fun, laid-back, yet professional environment in our small-but-growing office. 
This position could potentially involve travel up but no more than a few days every quarter. 

You will work closely with the developers of Virtual BattleSpace 3 on a Global Team that interfaces directly with our end-users.

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