Laura_BISIM 7 Posted October 26, 2015 (edited) Job Title: Technical Support Engineer Position Description: Provides technical assistance to internal and external customers by performing the following duties. Other duties may be assigned as required. Key Areas of Responsibility: Onsite and remote support and troubleshooting for tier level 2 and level 3 customer support technical issues Install, configure, and troubleshoot company software. Provide professional services support when required Identify and correct or advise, on issues with software and hardware configurations. Test new software prior to release to customers Provide assistance and training to other members of support department, as requested Provide technical assistance to internal customers, as requested Create and review technical documentation for eventual distribution to customers Work on special projects as requested Objectives: Maintain high levels of customer satisfaction Provide responses to all customer inquiries within the given SLA timescale Provide a positive experience for any customer interaction with the company. Follow defined customer support procedures and policies. Assist customers with various projects Skills: Excellent communication (oral and written), interpersonal, organizational, and presentation skills. Able to work independently and efficiently to meet deadlines. Able to promptly answer support related email, phone calls and other electronic communications. Self-motivated, detail-oriented and organized. Experience with hardware and software issues. Education & Experience: Required: Bachelor’s Degree in Computer Science or equivalent Advanced experience in ArmA or VBS content development Experience with Customer Service Recommended: GIS-based terrain creation. 3D model creation. C++ programming experience. Experience in defense simulation industry or game development. Additional Attributes: Computer Skills: Operating System administration and troubleshooting. Networking fundamentals and troubleshooting. Hardware installation and troubleshooting. Software installation and troubleshooting. Typing proficiency: 40-60 wpm. Proficient in internet related applications such as E-Mail clients, FTP clients and Web Browsers. Language Skills: Proficient in English both spoken and written. Ability to read and analyze technical procedures. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from customers. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. If you do apply, please PM me so I can make sure your resume gets our attention. Edited July 6, 2017 by Laura_BISIM 3 Share this post Link to post Share on other sites
Laura_BISIM 7 Posted November 5, 2015 A few more details to add: The position is located in Orlando, FL. We have a fun, laid-back, yet professional environment in our small-but-growing office. This position could potentially involve travel up but no more than a few days every quarter. You will work closely with the developers of Virtual BattleSpace 3 on a Global Team that interfaces directly with our end-users. 3 Share this post Link to post Share on other sites
